Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

August 2, 2021

Good app, converts traffic nicely, I am happy with how well it works. I would recommend any site install this tool to build their list.

KaraMD®
United States
9 months using the app
OptiMonk replied August 3, 2021

Hi There,

We’d just like to thank you for taking the time to write this kind review! :)

We are glad to hear that you enjoy using our app and it helped you in your business and we are very grateful for customers like you and hope you stick with us for years to come!

Thanks again,

Brittany from the OptiMonk Support Team

October 15, 2022

This app was easy to setup and the support team is very helpful. I haven't used any of the advanced features yet, but I have collected leads with my initial basic setup.

Hwalgi
United States
9 months using the app
OptiMonk replied October 18, 2022

Hey Brian,

It's Anna from OptiMonk Support :)

I just wanted to thank you for submitting a review about our team, it really means a lot!

I wish you all the best with your business,

Anna

December 19, 2022

Just started using it but I'm very happy with it so far! I tried a few other apps to compare but I think I'm sticking with this one. Its very easy to use and set up campaigns. The customer service chat works great- Sarah helped me- and they send a response to your email if they are not available at the time you send a message.

Sunshine Caps Co.
United States
9 months using the app
OptiMonk replied December 21, 2022

Hey There,

Thank you so much for the kind and insightful feedback!

It means a lot to me and our team! We are delighted to hear you find our tool easy to use.
I was very happy to help you and I'll be looking forward to keep working together :)

We hope to keep improving and maintaining customer satisfaction :)

Wishing you happy Holidays and a successful New Year,

Sarah

June 30, 2022

you are blessed to have Anna working for you. What AMAZING customer service! She was very patient and answered all my questions.

Peninsula Eve
Australia
9 months using the app
OptiMonk replied June 30, 2022

Hi Aisling,

I was so delighted to chat with you today, you're a really kind person. I wish you the best of luck launching your business and feel free to reach out to support anytime in the future. <3

Have a wonderful day,
Anna

November 8, 2021

This app is awesome! I had some issues with set up, but customer support came along and resolved my issue in a timely manner. I can't wait to get to see all that this app can do for our business and website!

Bradley Allen
United States
9 months using the app
OptiMonk replied November 9, 2021

Hi Brandi,

Thank you so much for your review, you're fantastic!! The whole team is very happy about your feedback. :)

We truly believe that OptiMonk will be very beneficial for you in the long term as well!

I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)

Have a great day,

Anna from OptiMonk

July 16, 2021

This app is amazing, reducing a lot of coding just by configuration I can use a popup window and teaser included, super easy to use it. Also the technical support is great! they made sure all the details and requirements that I need they will provide fully support. Totally recommended! :D

Morey BodyBoards
United States
9 months using the app
OptiMonk replied July 16, 2021

Hello Jenny,

I'm so glad you were satisfied with my chat support today!

It's good to see that you applied the changes we discussed and now your campaign is targeted the way you wanted it to be. :)

Feel free to reach out to us anytime via chat or email (support@optimonk.com).

Thank you and have a great weekend,

Anna from OptiMonk

January 28, 2019

Great app with excellent customer service! There was a compatibility issue with my theme and support was able to fix it. Overall I'm very happy with optimonk!

Skyba Socks
United States
9 months using the app
January 26, 2022

Optimonk has worked well enough for us in a limited capacity that we have begun greatly expanding its use on our site. Their staff is very helpful, and we're looking forward to continuing to expand our usage of the platform.

Toast! Supplements Inc
United States
9 months using the app
OptiMonk replied January 27, 2022

Hey there,

Thank you so much for your kind review it means a lot to the OptiMonk team that you found the team helpful :)

If you need any help with your campaigns or have any questions please do let us know and we will be more than happy to help you :)

I wish you all the best with your OptiMonk campaigns

Kind Regards
Chris from OptiMonk

November 16, 2017

I know optimonk application from ezra firestone, I was join his coaching.
Because of Ezra have installed to his e-commerce store without hesitation I use it too, indeed the optionk is best application.
easy to use and running normally with shopify and zipify
there is a little suggestion from me, optimonk should develop of template builder with drag and drop system, So their client like me can modify and create template by following our store character.
that my small review, hopefully my advice can be considered. thanks

Gofastmart2
Indonesia
9 months using the app
July 27, 2022

This is a great app. Easy to use and Chris from support took 2 days of his time to help me set it up with Klaviyo. Highly recommended.

Shoy
Australia
9 months using the app
OptiMonk replied July 28, 2022

Hey,

Thank you so much for your review, I am sorry that it took a little longer than planned, however, I am happy that we managed to get the integration set up :)

Thank you for your patience and I wish you the very best with your campaign, and as always if you need help with anything else just let us know

Enjoy your upcoming weekend

Kind Regards
Chris