Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

December 30, 2022

Product works well and easy to set up. Support is 10/10 and very helpful when you have a question to ask

Conveying & Hoisting Solutions
Australia
9 months using the app
OptiMonk replied December 30, 2022

Hey there,

Thank you for your very kind review, it was an absolute pleasure assisting you today! We're working hard to make all of our users satisfied with our app and our support as well.

Feel free to reach out to us if you need any assistance in the future.

Best,

Sara from OptiMonk Support

October 17, 2022

The best pop up app for email marketing we've used! Wide variety of templates and their team is great help! :)

eco little ones
Australia
9 months using the app
OptiMonk replied October 18, 2022

Hey There,

We're so amazed by your review, thank you so much!!

It's great to hear that you just found the right tool for your business ;)

Wishing you a lot of success with OptiMonk!

Anna from the Support Team

January 10, 2022

woww I had an issue where the discount code wasn't working, I sent Optimonk a message they replied very quick and solve my issue. Thank you

URdesigncreations
United States
9 months using the app
OptiMonk replied January 12, 2022

Hi There,

It's Anna from the OptiMonk Support Team.

I was very happy to help you and I'm glad the discount issue is solved now. :)

I wish you many conversions for 2022 and as always, please feel free to get in touch anytime for assistance.

Best,
Anna from OptiMonk

February 8, 2022

User friendly app which provides all our business needs. The customer support team are always super helpful.

SKINGASM
United States
9 months using the app
OptiMonk replied February 8, 2022

Hi,

I'm very glad that you find our app user-friendly, our product team is improving the functionality and the interface every day. :)

I'm also happy that you had a nice experience with the Support Team!

Have a lovely day and feel free to reach out anytime.

Anna from OptiMonk

Edited February 13, 2021

We are new to the app but so far the ease of setting up our campaigns is great! The layouts and variety of popups are great options for a beginner.

BlackGold Products
United States
8 months using the app
OptiMonk replied February 19, 2021

Hi there,

Thank you so much for your kind words regarding our app, we really appreciate it :) Feel free to reach out to us should you have any questions, we would be happy to help you.

Best wishes,
OptiMonk Support Team

March 3, 2023

Emil was VERY helpful getting me started with OptiMonk. Looking forward to creating and using my first campaign!

The Artificial Kitchen
United States
8 months using the app
OptiMonk replied March 7, 2023

Hey there,

Many thanks for leaving us a review. We cannot thank you enough for supporting us and are happy to hear that your expectations have been met. Happy exploring with OptiMonk!

Reach out to us, should you need any help.

Kind regards,
Emil from OptiMonk

February 16, 2022

Excellent support provided by the team, they go above and beyond to make sure the application works for you. I cannot recommend this app enough. It is incredible and helped my conversion massively on my previous store and hoping it does the same on this one too! :)

kandythreads
United Kingdom
8 months using the app
OptiMonk replied February 20, 2022

Hey There,

I'm so glad to hear that you were satisfied with the support you received from Peter! Thank you for your kind words :)

If you need any assistance in the future, please don't hesitate to contact us again. Our team will be there for you.

Have a nice day,

Anna from OptiMonk

March 13, 2023

As always, whenever I experience a problem, the Chat line sorts me quickly and in a friendly way. Today's little foible was dealt with in five minutes.

Forces Uniform and Kit
United Kingdom
8 months using the app
OptiMonk replied March 28, 2023

Hey there,

It's Chris here, I just wanted to thank you for your review, I am very happy that the OptiMonk support team have reached your expectations :D

Do reach out to us again if you need help with anything else and the OptiMonk team will be more than happy to help

Kind Regards
Chris
OptiMonk Support

June 10, 2017

Easy to use, excellent support.

Rv Snappad
United States
8 months using the app
August 11, 2022

Very good application, very responsive and efficient customer service, thank you for this application !

AXWEL
France
8 months using the app
OptiMonk replied August 16, 2022

Wow thank you so much for your appreciative comments 🤩

Please don't hesitate to get back to us at any time, we'd gladly help you!