OptiMonk: Website Personalizer , 763 reviews
just setting this up and Aniko at support has been outstanding, thanks again for all the help, couldn't have done it without her
Hi Stephen,
It was really nice to chat with you today. :)
Thank you so much for your fantastic feedback.
I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance. We’ll be here to help you! :)
Have a lovely day,
And thank you for making mine! :)
Kind Regards
Aniko from OptiMonk Support Team
Great, easy to use app - allows me to encourage my customers to place that all important first order. Extremely helpful customer service as well!
Hi Joanne,
I was very happy to have a live chat with you yesterday! :)
Your webshop is so lovely and I hope we'll help you with the first order and also with the many orders after. Let me know if you need more campaign ideas or assistance with your current campaign in the future.
I wish you all the best,
Anna from OptiMonk
I was having issues seeing the pop up and reached out for help and received a response the same day and the matter was resolved. I was missing a value in the cart section. Love this app so far!
Hi there,
Thank you so much for taking the time to write your kind review!
We are happy to hear that we could help you to sort out the issue and we wish you a lot of success with your store!
Please feel free to reach out to us anytime in case you need further help with anything, and we would be more than happy to help. :)
Kind regards,
Brittany from the OptiMonk Support Team
Very useful app for all kinds of pop ups (to route users, inform them or to advertise) and excellent customer service!
Hi Ruth,
I'm so glad you're happy with our app! Thanks for mentioning the support team in your review, it means a lot! <3
I wish you the best of luck with your campaigns, feel free to reach out anytime you need assistance.
Best,
Anna & the OptiMonk Support Team
Very easy to use and started getting conversions from the first day I installed it to reduce abandoned carts!
Hi Jayde,
I'm very glad to hear that you found our app user-friendly! I hope you'll reach your eCommerce goals with OptiMonk. :)
Feel free to reach out to us via chat anytime if you need assistance.
Thank you and have a great weekend,
Anna from the Support Team
Super gute App, viel Auswahl an schönen Vorlagen, funktioniert alles wie es soll und der Service ist auch überragend!
Hi Jannis,
Thank you for reaching out to us via chat yesterday, I'm very happy to hear that you were satisfied with the support you received from me!! :)
I wish you the best of luck with your subscription campaign, I hope OptiMonk will help you gain a lot of leads.
Feel free to reach out to us anytime.
Have a great weekend,
Anna from OptiMonk
I needed help setting up my first campaign and Tom was great! Professional, fast and very efficient! Great team, great application
Hi There,
I'm so happy about your feedback on my work! Thanks for taking the time to share your positive experience :)
I know that OptiMonk can be a bit overwhelming at the start, but feel free to reach out to me again anytime you need guidance. I'll be there to help!
Have a great weekend,
Tom from OptiMonk
This my favorite pop-up app I've tried! Very clean and user friendly interface and templates. Their customer support was also very quick to respond to any questions I had.
Thank you so much for the lovely feedback, you're fantastic!! :)
I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.
We’ll be here to help you! :)
Have a great day,
And thank you for making mine! :)
Aniko from OptiMonk Support
The application seems like it would be useful and maybe it could work well for some. I was hoping That visitors would receive a message when they tried to close the page without having checked out or filling out cart details, but when I tested it I was able to close a page. And when I tried to go back a page instead a pop up message appeared for less than a second. Probably the support would have tried to help. So I won’t say the application is bad or good, I don’t know. Might try again someday. Also, Support sends many welcome messages, maybe too many for some people’s taste.
Hi There,
Thank you for your honest feedback on our app.
I'm sorry that OptiMonk doesn't seem to be the perfect tool for you. Regarding the problems you've been facing, some of them could be solved by changing settings on the campaign appearance.
Our main goal is to provide a great onsite experience for each visitor, and I agree that it's important not to disturb them with too many messages, this is where targeting comes into play. :)
If you may reconsider your mind about trying out OptiMonk, please feel free to reach out to us via chat or at support@optimonk.com. We would be happy to offer you a free demo call.
Have a nice weekend,
Anna from OptiMonk
A very useful pop-up tool, with a lot of templates to meet all my needs, I hope I can add email marketing functions in the future, I am very looking forward to this.
Hi There,
Thank you for your feedback, I'm glad you like our templates. You created a beautiful campaign! :)
OptiMonk has direct integrations with many email marketing tools such as Klaviyo and Mailchimp. Feel free to let us know which one you're using and we'll be happy to help.
Thank you,
Anna from OptiMonk