Reviews (899)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, effective conversion optimization tools like exit-intent pop-ups, and customizable features. They appreciate the variety of templates that cater to non-technical users and the targeted campaigns that significantly improve conversion rates. The customer support team, including staff members like Rudolf, Chris, and Emil, is frequently praised for their helpfulness. Continuous updates add new features, maintaining the app's cutting-edge status. With a robust free version and reasonable upgrade costs, merchants find it offers good value for money, positively impacting subscribe rates and user engagement.

June 16, 2022

Great app with lots of information on how to get the best out of it. They are genuinely interested in helping get businesses off the ground with their free plans, then moving towards growth and a long-term partnership.

The Sustainable Watch Company
United Kingdom
7 months using the app
OptiMonk replied June 17, 2022

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a lovely day!

Kind Regards
Tom from the OptiMonk Support Team

September 21, 2022

Great functionality, and great support! We're just getting started but will certainly use it regularly in the future.

Lupi coffee
France
7 months using the app
OptiMonk replied September 21, 2022

Hi Anais,

I'm Anna from OptiMonk Support. I was delighted to talk to you today, thank you so much for your positive review. It means a lot to the whole team!!

Have a nice day and good luck with the campaign setup. :)

Anna

May 25, 2019

I'm new to this app. So far, it has been working well. There are times I don't know what I'm doing eventually I end up figuring it out.

Lovely Beauty Merch
United States
7 months using the app
May 27, 2023

Sara helped me change a a picture in the mobile form of the website. Thank you so much! Great service.

Luxvetco
United States
7 months using the app
OptiMonk replied June 14, 2023

Hi there,

Thank you for taking the time to leave feedback, and thank you for your kind words!
I am happy to hear that my assistance was helpful.

We're working hard to make all of our users satisfied with our app and our services as well.

Wishing you all the best,

Sara from OptiMonk

Edited October 4, 2018

Optimonk is The Tool when it comes to ultimate popups. They just convert better. They are faster, and stronger... Visually more interesting, the way they show up... Thats why I pick them. I do 2X better than other popups services. Definitely a must in my tools.

Green Glass
Chile
7 months using the app
December 16, 2019

Awesome templates with professional looking design and very flexible configuration. Great app overall, and all of this for the great price of FREE.

Guilty Socks
Germany
7 months using the app
March 2, 2022

I highly recommend this app. It's easy enough to set up thanks to the templates, and the support provided (especially by Anna) was both kind and patient (which I more than appreciated!). Thank you!

Jessica Kathryn
United Kingdom
7 months using the app
OptiMonk replied March 4, 2022

Hi Jessica,

Once again, I'd like to say a huge thank you for your kind compliments, it honestly means a lot to me! :)

I was very delighted to chat with you during these past few days and I look forward to hearing from you again in the future.

Have an amazing weekend ahead,

Anna from OptiMonk

November 8, 2018

Esta app me ha ayudado a recuperar clientes que estaban por dejar mi página ofreciendoles un descuento en el chekcout

Reckless Chile
Chile
7 months using the app
November 15, 2020

easy to use, there are several options to chose from and it started to new conversions immediately!

Airnex
Hong Kong SAR
7 months using the app
October 24, 2022

Good and easy to use, and can remove their branding for free and quickly with customer service, will continue to use and unlock more features

WEGYM
Hong Kong SAR
7 months using the app
OptiMonk replied November 15, 2022

Hey,

I'm really glad to hear that you were satisfied with the support you received from me, and I hope you'll stay with us for a long time! <3

I wish you all the best and I look forward to hearing from you again,

Anna from OptiMonk