Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

November 8, 2018

Esta app me ha ayudado a recuperar clientes que estaban por dejar mi página ofreciendoles un descuento en el chekcout

Reckless Chile
Chile
7 months using the app
November 15, 2020

easy to use, there are several options to chose from and it started to new conversions immediately!

Airnex
Hong Kong SAR
7 months using the app
October 24, 2022

Good and easy to use, and can remove their branding for free and quickly with customer service, will continue to use and unlock more features

WEGYM
Hong Kong SAR
7 months using the app
OptiMonk replied November 15, 2022

Hey,

I'm really glad to hear that you were satisfied with the support you received from me, and I hope you'll stay with us for a long time! <3

I wish you all the best and I look forward to hearing from you again,

Anna from OptiMonk

July 15, 2022

App estremamente utile,bella veloce e semplice da usare. L'assistenza clienti, in particolare Anna sono sempre disponibili e molto competenti

Gioielleria Cortese Ornella
Italy
7 months using the app
OptiMonk replied July 15, 2022

Hi Ornella,

I was really happy to chat with you today, you're such a lovely person! :)

I wish you a lot of success collecting feedback on your site and have an amazing weekend, too!

Anna from OptiMonk

September 3, 2020

Installed Optimonk recently but only set it up yesterday. Really liking all the great and useful features. Customer service has been excellent. Special thanks to Fruzsi and Viktoria for being so patient with our needs. One of the top apps to grow your business!

Apartment 201
Hong Kong SAR
7 months using the app
OptiMonk replied September 3, 2020

Hi Zarmair,

Wow, thanks for the awesome review, you rock :)

We work hard to meet expectations like yours, and we’re happy to see we hit the mark for you.

Can't wait to chat with you again :)

Cheers,
Fruzsi
OptiMonk Team

December 7, 2021

We are very happy with Opti Monk, still we had a little issue. The support was there directly and amazingly helpful, that we were able to solve the problem in a short period of time. I can highly recommend it!

ToddlersLove
Germany
7 months using the app
OptiMonk replied December 9, 2021

Hi Anita,

It's Anna from the OptiMonk Support Team.

I remember you saying that our app has already moved to your favourites and this is the biggest compliment we could ever wish for!! :)

I hope you'll stay with us for a long time, and please feel free to reach out again via chat if you have any questions in the future.

I wish you the best of luck with the skin concerns campaign!

Have a great day,

Anna from OptiMonk

October 11, 2023

Fantastic customer support and UX design!

Shiny Magic Rocks
United States
7 months using the app
OptiMonk replied October 16, 2023

Hey there,

Your words made our day brighter than a rainbow on a sunny day. We're thrilled you're loving our customer support and UX design. If you need anything else, just give us a shout! We'll keep the good vibes coming your way!

Kind regards,
Emil from OptiMonk

October 21, 2015

Really awesome Onsite Retargeting App for pretty much anything you want to do to capture emails, flash promos, exit intent, cart abandonment, etc.

Many many ways to segment your various campaigns with A/B testing capabilities.

Ever since I've started, their support has been extremely helpful & kind enough to get us ramped up when we switched over from Bounce Exchange.

Optimonk definitely beats any popup module apps / software out there for e commerce sites because it allows you to customize your designs to the fullest extent with HTML/CSS, while giving you a good variety of templates to choose from if your programming skills are rusty.

Very in-depth segmentation targeting tool.

& Oh yeah, just had to mention it again. One of the best support teams on B2B I've communicated with thus far :]

Thanks Optimonk Team for the great app & service!

Zooshoo
United States
7 months using the app
September 13, 2022

Super clean and easy to use.
Experience in creating and managing campaigns is great!
Would recommend!

notanotherthriftstore
France
7 months using the app
OptiMonk replied September 13, 2022

Hi there,

I am so happy that you enjoy using our app and that you had a positive experience with us.

I wish you a lot of success with your campaigns and please let us know if we can assist you with anything else.

Have a lovely day ☀️

Sara from OptiMonk

April 25, 2023

app its incredible, with a lot of extensions to put on ur website! amazing job done by Chris! he deserves a raise! thank you guys!!

OferteTV
Romania
7 months using the app
OptiMonk replied May 2, 2023

Hiya,

It's Chris here, I just wanted to take the time to thank you for your kind review :D

It was an absolute pleasure helping you getting your campaign up, I wish you all the best and do get back to us if you have any other questions or need help with anything else.

Kind Regards
Chris