Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

June 26, 2023

Not only is the platform userfriendly and allows you to do a lot of things, but support is very fast and kind. Thank you for your help

Gazon Québec
Canada
8 months using the app
OptiMonk replied July 24, 2023

Hey there,

Thank you very much for leaving us a review! We are glad to hear that you find the platform user-friendly and versatile. We always strive to provide fast and friendly support to our users.

If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!

Kind regards,
Emil from OptiMonk

January 14, 2020

greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

Kawaifu TCG
United States
8 months using the app
January 25, 2022

Super easy to use, great app and the customer service support is amazing. Lovely and very quick to respond. Totally recommend.

Stroodles - The Pasta Straws
United Kingdom
8 months using the app
OptiMonk replied January 25, 2022

Hi Maxim,

I was very happy to chat with you today, thank you so much for taking the time to share a review about us. It means a lot to our hard-working team :)

Feel free to get back to me anytime for assistance and I wish you the best of luck with your campaigns.

Anna from OptiMonk

May 9, 2023

So far, I've been using Optimonk for a few weeks, and it's been relatively easy to set up and get going. I requested to remove the Optimonk branding even on my free account and they got back to me very quickly and without question or requiring me to upgrade to a paid account, they removed the branding from all my pop-ups and surveys. So far, I've had no issues with the app and customer service has been great. A little bit of a learning curve, but that's only because my tech skills aren't the greatest, but even still, it's fairly easy to set up and use. Great app, highly recommend!

Sweet Surrender
United States
8 months using the app
OptiMonk replied May 10, 2023

Hey there,

Thank you so much for your positive review, it really does mean a lot to the OptiMonk team :)

I wish you a lot of success with your business and feel free to reach out to us anytime if you need any additional help with your campaigns or just have a general question about OptiMonk!

Kind Regards
Chris

February 9, 2017

Great app for a few keys features to running any successful Shopify store. Best one I've found so far.

Boho Wild Boutique
Canada
8 months using the app
December 20, 2022

it lots of flexibility and gives many many template options to chose from I like it a lot ill be looking more into it

felicimadeit
United States
7 months using the app
OptiMonk replied December 28, 2022

Hi there,

Thank you so much for your kind words, I'm really happy to hear about your positive experience with our app, and hope you’ll stay with us in the long run!

Sara from OptiMonk Support

June 7, 2023

Great app with a lot of possibilities, many useful masterclasses and amazing support. Highy recommended!

BHappy Brand
Czechia
7 months using the app
June 16, 2022

Great app with lots of information on how to get the best out of it. They are genuinely interested in helping get businesses off the ground with their free plans, then moving towards growth and a long-term partnership.

The Sustainable Watch Company
United Kingdom
7 months using the app
OptiMonk replied June 17, 2022

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a lovely day!

Kind Regards
Tom from the OptiMonk Support Team

September 21, 2022

Great functionality, and great support! We're just getting started but will certainly use it regularly in the future.

Lupi coffee
France
7 months using the app
OptiMonk replied September 21, 2022

Hi Anais,

I'm Anna from OptiMonk Support. I was delighted to talk to you today, thank you so much for your positive review. It means a lot to the whole team!!

Have a nice day and good luck with the campaign setup. :)

Anna

May 25, 2019

I'm new to this app. So far, it has been working well. There are times I don't know what I'm doing eventually I end up figuring it out.

Lovely Beauty Merch
United States
7 months using the app