Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
July 12, 2021

Great app, the support team is awesome. Very helpful and they write in detail to help me understand. Would recommend

Niko The Gecko
United States
Time spent using app: Over 1 year
OptiMonk replied July 13, 2021

Hi There,

Thank you so much for your feedback!

We are a small group of dedicated people who try to help each OptiMonk user to find the best solutions for themselves, and I'm very happy about your good experience with us. :)

If there's anything we can assist you with in the future, don't hesitate to contact us at support@optimonk.com!

Have a great week ahead,

Anna from OptiMonk

July 6, 2021

didn't know how to do many stuff and the support went in and helped us with it all, The app is amazing

Gear Doctors
United States
Time spent using app: 16 days
OptiMonk replied July 6, 2021

Hi Mike,

I'm so glad you like the app! :)

Feel free to reach out again if you need any help with your campaigns.

I wish you the best of luck with your store!

Anna from OptiMonk

June 23, 2021

Anna offered excellent and fast advice helping me to step up and optimise my first pop up, going above and beyond with my multiple questions. I'm looking forward to launching the tool on our site!

Inner Atlas
Time spent using app: About 3 hours
OptiMonk replied June 23, 2021

Hi Tara,

Thank you so much for mentioning my name. :)

I'm very happy that you were open to my suggestions and I really appreciate that you took the time and effort to get familiar with OptiMonk.

I wish you a lot of success in the future!

Have a nice day,

Anna from OptiMonk

Edited August 27, 2021

Easy to set up for someone who is not very technical, and great customer service! Definitely worth a try Update: Awesome customer service helping me set up my campaigns, thanks Anna!

Well Seasoned
United States
Time spent using app: 3 months
OptiMonk replied June 23, 2021


It's great to hear that you find our app user-friendly. :)

Thank you so much for spreading the word, and feel free to reach out if you need any help.

The support team will be ready ;)

Have a great day,

Anna from OptiMonk

June 21, 2021

Customer service is amazing. They are quick to reply and have some great resources. I personally found setting up the popups targeted by an action a bit challenging but overall the design is simple and they provide great suggestions

Modern Match Lingerie
Time spent using app: 12 months
OptiMonk replied June 22, 2021

Hi There,

I'm really glad you had a great experience with our support team!

OptiMonk is a complex software with many features and opportunities, so we can fulfil the needs of small stores and also huge enterprises.

Therefore sometimes it's not easy to find the right solution for each OptiMonk user, but we'll always be here to help you! :)

Have a lovely week ahead and feel free to reach out to us anytime.


Anna from OptiMonk

Edited June 21, 2021

I ran into the problem of getting my campaigns to show up on my store. But it was not really a problem, it was a question of my poor knowledge of the working of cookies. Thanks Aniko for quickly sorting it out and educating me on the situation. My campaign is actually working beautiful.

Time spent using app: 3 months
OptiMonk replied June 21, 2021

Hello Olatunde,

Thank you so much for your awesome feedback, it truly means a lot to me and our team.
I love your webshop and also the campaigns you have created.
I'm a dog person too, so I really enjoyed looking through your website. :)

Have a great week ahead!

Kind Regards
Aniko from OptiMonk Support Team

June 16, 2021

I was surprised that the free plan had a lot of features that allow for more customization of your campaigns. Customer support is also very responsive.

Seed Grocer Ph
Time spent using app: 2 months
OptiMonk replied June 16, 2021

Hello there,

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing OptiMonk. We look forward to helping you for many years to come! :)

Kind regards,
Brittany & OptiMonk Support Team

June 16, 2021

Ran into some syncing problems but the customer support was really responsive, friendly, and patient. Very reliable!

Time spent using app: About 1 month
OptiMonk replied June 16, 2021


Thank you for submitting this review, you are awesome :)

Supporting you is our greatest delight, I am so happy that you appreciate our efforts!

Have a nice week and thanks once again for your kind words,

OptiMonk Team

June 9, 2021

OptiMonk is very user-friendly and has helped us in converting even more website visitors through a beautiful exit intent pop up. The customer service is also incredibly friendly and helpful. Highly recommend this app.

Time spent using app: 27 days
OptiMonk replied June 10, 2021

Hi There,

Thank you so much for your feedback, I'm glad to hear that OptiMonk is already beneficial to you.

I have checked your campaign and I couldn't agree more: the design of the popup is very beautiful indeed!

Thanks for brightening our day :)

Anna & the OptiMonk Support Team

June 4, 2021

The integration is good and numerous list of campaigns are recommended with the conversion rate indicated so you can pick the right one.. it is flexible and fairly easily customisable.
Customer Support is great and super helpful.

Julaybib & Co
Time spent using app: Almost 2 years
OptiMonk replied June 8, 2021


I'm happy to hear that you like our campaign templates and find them easy to customize.

Thank you so much for mentioning our Customer Support Team, we're working hard to provide the highest quality service for each OptiMonk user. :)

Feel free to reach out to us if you need any assistance.

I wish you every success,

Anna from OptiMonk