Installed Optimonk recently but only set it up yesterday. Really liking all the great and useful features. Customer service has been excellent. Special thanks to Fruzsi and Viktoria for being so patient with our needs. One of the top apps to grow your business!
Wow, thanks for the awesome review, you rock :)
We work hard to meet expectations like yours, and we’re happy to see we hit the mark for you.
Can't wait to chat with you again :)
Really good app! Customer service 10/10 highly recommended!!
I had an issue and they helped me within an hour!
Thank you so much for your kind words !
Nothing can start a day better then when you wake up to such reviews given by your customer base!
Customer satisfaction is always our number one priority and I am super happy that this was clearly reflected in your case.
Should you have anything we can help you with, we are always here for you.
I must update my review. They went beyond to help me out with my problem. They took the time and days to keep me updated on what really was going on in my site affecting my other applications as well. Tamas was excellent and beyond!
Thank you for your assistance and resolving my issue
Thank you so much for your kind words it means the world to us :)
My team and I are super happy that the issue has been resolved for you and should you need anything else from us, the OptiMonk Support team is always here for you!
I installed this ap and the pop up that gave the customer a discount appeared on my page by the time customers were on it for a couple of seconds. Why give a discount to someone who just got on the page? I set it up to appear later. I wrote for help and they didn't respond. I uninstalled and 2 days later got an email saying that by August 2nd I used almost all of my ap up for the month and wouldn't see it work till next month. If I wanted it to work I had to upgrade. Then a day later I got an email saying I had used all of the ap. How did I use all of it up, when a day earlier it said I had some left? I wasn't even using the ap anymore..... Didn't make sense to me. So the free ap work for 2 days out of the month? The rest I have to pay? And it doesn't even make the pop up with the discount come up when I want it to and customer service won't answer?
UPDATE; Optimunk scheduled a call and online screen session and showed me how some things worked. They set it in motion and designed a nice pop up that included pictures of some of my inventory. They set it to only pop up upon exit intent. I appreciated the help. I am raising it from 1 star to 3 stars because of the help. I will update this review when I see if the ap actually helps my conversion rate.
Thank you for your honest review and please let me express once again how sorry I am for all the unpleasantness we have caused to you.
At the same time, I am delighted that we could talk yesterday and can't wait for tomorrow's call when we can discuss all of your questions and concerns.
Have a nice day and talk to you soon,
Great app, seamlessly integrates with emails and other campaigns. Customer Service is also very helpful and proactive in their support.
Thank you for submitting this review, you are awesome :)
Supporting you is our greatest delight, I am so happy that you appreciate our efforts!
Have a nice weekend and thanks once again for your kind words,
Special offers boosted without development, great CMS experience and efficient customer service.
Highly relevant for growth teams
Thank you for your great review.
We are so happy that you like using our system and you find our support helpful. This is what drives us every day :)
Have a nice weekend and take care,
We immediately saw an increase in lead and sales conversions almost within minutes of implementing our first Exit Intent. Plus, when I have had a question or needed assistance their support was fast and really helpful. Great program from great people. Highly recommend.
Thank you for taking the time for submitting this review, you are awesome :)
We are super happy that you enjoy using our system and that you are satisfied with our support. It is a delight to work with you!
Have a nice day and take care,
For the free plan, is it possible to modify the pop up?
When I modify it I don't see anything on the site anymore
Thank you for reaching out, I would be happy to help you with all of your questions.
I have sent you a couple of e-mails regarding your inquiry, could you please check your inbox so that we can make sure that we help you with the right guidance?
Looking forward to hearing from you.
We used this app to increase our lead generation on sight, reduce customer churn by offering exit-intent retention campaigns and increase conversion on the site. The app is so simple to use, there are so many possibilities that we haven't even tapped into yet, and out account manager is incredibly supportive. You can design things from scratch to look exactly as you want, and the segmentation and integrations are all great. Would definitely recommend.
Wow, thank you for your kind words, we are blown away by this feedback.
It is so exciting to see the results that you have achieved with the help of OptiMonk. Supporting you is a great honor for us.
Wishing you all the best,
This is a great application, the library has many templates available for you to choose, there are many triggers for you to target customers in the best way. I recommend you definitely give it a try. Support is awesome.
Thank you for your great feedback, it means a lot to us.
It is so good to see that you enjoy using our different templates and targeting rules. We put a great emphasis on improvement so it is a delight to see that our customers appreciate our efforts.
Thank you for being part of our community,