Reviews (899)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, effective conversion optimization tools like exit-intent pop-ups, and customizable features. They appreciate the variety of templates that cater to non-technical users and the targeted campaigns that significantly improve conversion rates. The customer support team, including staff members like Rudolf, Chris, and Emil, is frequently praised for their helpfulness. Continuous updates add new features, maintaining the app's cutting-edge status. With a robust free version and reasonable upgrade costs, merchants find it offers good value for money, positively impacting subscribe rates and user engagement.

November 2, 2022

Really nice tool for so many different thinks to do on your online shop - surveys, help returning visitors and so on + good support

Holzstufen Meyer
Germany
4 months using the app
OptiMonk replied November 15, 2022

Hi Sebastian,

I was delighted to chat with you, thanks a lot for sharing your opinion on Shopify. It really helps us grow! :)

Have a great week ahead,

Anna from OptiMonk Support

September 19, 2022

OptiMonk has helped us add over $120K in Klaviyo and Postscript sales over the past 90 days, and has skyrocketed our email and SMS opt-in rates. Great tool for any brands wanting to boost their revenue and profits on autopilot.

SolaGarden
Australia
4 months using the app
OptiMonk replied September 19, 2022

We are very happy that you decided to give OptiMonk a chance, and we are even happier about your success.

We truly appreciate your detailed feedback on our app! We wish you a lot of joy and success using OptiMonk!

Sara

November 1, 2022

I think by far this is one of the best there is when it comes to customer service and pop ups. its very easy to make a popup form and the team are always available to help with whatever issues i may be having. Chris has been very helpful and gives me great advice concerning my setups. The other memebers are very pleasant as well. Thank you guys, i wish that more application services were just like you, this makes my life more easy so i can focus on my business.

Four Twelve Youth
Canada
4 months using the app
OptiMonk replied November 15, 2022

Hi Nigel,

We're only a small team of dedicated people, but we're really hard-working and this is why I can say it is worth it. When we meet customers like you! :)

I'd like to thank you for your kind words in the name of our entire team and I wish you a lot of success with OptiMonk in the long run as well.

Anna from the Support Team

September 14, 2022

Amazing customer support, available at all times and very understanding and cooperative. Recommend 10/10!

BetterTan
United Kingdom
4 months using the app
OptiMonk replied September 16, 2022

Hi Antonio,

We were very happy to assist you, please feel free to reach out anytime in the future. We wish you the best of luck with your popups! :)

Anna & Sara from the OptiMonk Support Team

October 15, 2016

Easy to use, and my opt in rates have gone up quite a bit! I currently have an exit intent pop up running that is getting me a 10% conversion, which is pretty awesome! Would highly recommend this app!

Caveman Grocer 2
Canada
4 months using the app
August 3, 2023

Excellent Support from Emil as always! Quick and efficient! System is easy to use, great solution for simple setup and plug/play. Thanks AAAAA+++++

VaxAid
United States
4 months using the app
OptiMonk replied August 10, 2023

Hey there,

Thank you for your fantastic feedback! We're delighted to hear that we provided excellent support and that our system's quick setup and user-friendly design met your expectations. If you ever need further assistance or have more projects in mind, don't hesitate to reach out. Your satisfaction is our top priority! AAAAA+++++ to you as well! 🌟

Kind regards,
Emil from OptiMonk

December 11, 2019

Very easy to setup, I mean extremely easy to setup. I know it will increase my email list and then move on to social accounts

Afro-Duckies
United States
4 months using the app
December 9, 2021

I am a beginner so I installed 3 or 4 apps but I never used their whole functions. But this app is very easy. I strongly recommend. I think best shopify app ever

Powwow Rug & Blanket
United States
4 months using the app
OptiMonk replied December 15, 2021

Hi,

I'm glad you find our app user-friendly!

We just released a total revamp on the editor to make it even easier for you, I hope you like it! :)

Also, if you'd be interested in participating in our UX Research to improve OptiMonk together, please send us an email at support@optimonk.com. We'd be very happy for your insights!

I wish you the best of luck with your business.

Kind Regards,
Anna from OptiMonk

December 21, 2021

I just started using it and it seems easy so far.I have created my first campaign to capture emails.Lets see how it goes.

BlotBeauty Cosmetics
United States
4 months using the app
OptiMonk replied December 27, 2021

Hey There,

A few days have passed since your review. I hope you had the time to discover OptiMonk even more and I hope you still like the app! :)

Please feel free to reach out to our Support Team if you have any questions or if you'd like us to help you optimize your campaign.

Have a great day,

Anna from OptiMonk

June 23, 2023

I'm relatively new to all of this (the Shopify universe, that is) but quite well-versed in all things web design & development related, and I can say without hesitation that OptiMonk outranks the others in its app category by a country mile. I tried at least four of the other top-rated pop-up apps, and OptiMonk blows them all out of the water, especially when considering the very logical and reasonable pricing plan. It is no easy task to design an app that offers both broad flexibility AND simple, intuitive usability. But that's exactly what OptiMonk has done. It is very impressive. Almost as impressive as their excellent and responsive Help Desk... Where can I invest?! Keep up the great work, guys

BoysCamp
United States
4 months using the app
OptiMonk replied June 23, 2023

Hey there,

Thank you for leaving us a review! We're thrilled to hear that you've had such a positive experience with us. We appreciate your recognition of the effort we put into designing a product that combines both flexibility and user-friendliness.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Emil from OptiMonk