Reviews (891)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer conversion rates and capture leads effectively. They appreciate the ease of use provided by the drag-and-drop editor and customizable templates, which simplify campaign creation. Features like A/B testing and exit popups are praised for enhancing website professionalism and user experience. The customer support team, notably Rudolf, Chris, and Emil, is frequently commended for their efficient and personalized assistance. The app is also noted for its reliable performance and seamless integration, making it a valuable tool for understanding customer behavior and increasing leads.

March 8, 2022

Probably the best solution for popups on the market. Easy to use interface, nice popup templates, great support.

Paperbourne
Hungary
2 months using the app
OptiMonk replied March 8, 2022

Hi David,

Anna from OptiMonk Support is here :)

Thank you so much for your nice review, I was delighted to chat with you today. I wish you the best of luck launching OptiMonk on the other store.

Feel free to reach out to us anytime for assistance.

Have a great one,

Anna

April 27, 2020

Amazing app. So professional and clean looking pop-ups unlike some of the other spammy stuff from other apps that I had to uninstall from my store.
I also love the settings - you can configure just about everything in this app. Truly great stuff and so glad it was recommended to me.

beautywonderful.com
United Kingdom
2 months using the app
September 14, 2022

I love the aesthetic of this app and the options and customer service is amazing and super helpful. I've already made sales from my pop ups and i'm excited to see how things grow!

Chellsy Vilaire
United States
2 months using the app
OptiMonk replied September 16, 2022

Hey,

Thank you so much for your amazing feedback! We are delighted to hear that you found our app beneficial.

I wish you a lot of success with your campaigns and please reach out to us if you need any assistance!

Best,
Sara

February 17, 2020

User friendly and seems very helpful. I love it! I just started using it and will do further exploring

Slark & Ted's Pet Emporium
United Kingdom
2 months using the app
July 30, 2019

I am using this app to introduce prospects to our Buy 2 Get 1 Free Program, which is unusual in my niche. Was simple to install and looks great so far. Highly recommend increasing sales and dollar amount of sale.

Mining Bonanza
United States
2 months using the app
July 12, 2023

Conversion rates on several of the built-in campaigns are impressive and the customer service is top-notch. Emil helped me out and went above and beyond expectations! Highly recommended!

Gallagher Fragrances
United States
2 months using the app
OptiMonk replied July 24, 2023

Hey there,

Thank you so much for your wonderful feedback!

We are delighted to hear that you are impressed with the conversion rates of our built-in campaigns. Our team takes great pride in delivering top-notch customer service, and it's fantastic to know that we went above and beyond to assist you.

Your recommendation means a lot to us, and we're committed to maintaining the highest level of service and performance. |

Should you have any more questions or require further assistance, please feel free to reach out anytime. We're here to help and look forward to serving you with excellence!

Kind regards,
Emil from OptiMonk

July 2, 2020

Amazing app! Just what I was looking for for my pop up customisation and customer conversions. Easy to navigate and has a lot of integrations with 3rd party apps which are super useful. The support team are very helpful and prompt when asking for certain requirements!

ACTVE
United Kingdom
2 months using the app
OptiMonk replied July 6, 2020

Hey,

Thank you for taking the time to write this wonderful review.

We are so happy that you like using our app and that you are satisfied with our support. This means the world to us :)

Best,
OptiMonk Team

May 31, 2017

Super easy integration. It grew our list and increased our conversion.

Www Boccai Com Au
Australia
Over 5 years using the app
April 4, 2019

Free app that lets you discover your features.
Easy to navigate.
Features and rules to enhance pop ups.
Integrations to add.

Revive Wear
Australia
2 months using the app
August 13, 2021

We use this app to get leads from two different pop-ups. We got such a great response from it, that we upgraded within the first few months in order to get more page views. The free version was really great to be able to try it out. When we had trouble upgrading, or when we have hit a glitch or two, we have just e-mailed the support chat and they have been incredibly helpful, especially Fruzsina. We love Optimonk and would recommend it to anyone with a Shopify site.

The Handmade Sign Co.
United States
2 months using the app
OptiMonk replied August 13, 2021

Hi There,

Thank you so much for your kind words!

We are super happy to hear that you are enjoying our app so far and we hope it will help you to build long-term connections with your customers.

Wish you all the best,
Brittany from the OptiMonk Support Team