Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

February 18, 2019

Meilleure application popup et excellent service client! Il est facile à configurer et mes conversions ont doublé depuis que j'ai commencé à les utiliser.

PASSION PÊCHE
France
14 days using the app
December 6, 2022

I am super-delighted to have found this app! I just like it's pre-made templates; they are better compared to other marketing apps especially that there is a choice of who to see the campaigns. I hope it will make a difference in my store!

Eurekaonline
Malawi
14 days using the app
OptiMonk replied December 28, 2022

Hey there,

We’re so happy to hear you had a great experience at OptiMonk. We can’t thank you enough for taking the time to share your feedback with us. This fuels us a lot and provides valuable ideas to continue improving the service.

Sincerely,
Emil from OptiMonk

June 21, 2021

Customer service is amazing. They are quick to reply and have some great resources. I personally found setting up the popups targeted by an action a bit challenging but overall the design is simple and they provide great suggestions

Modern Match Lingerie
Canada
12 months using the app
OptiMonk replied June 22, 2021

Hi There,

I'm really glad you had a great experience with our support team!

OptiMonk is a complex software with many features and opportunities, so we can fulfil the needs of small stores and also huge enterprises.

Therefore sometimes it's not easy to find the right solution for each OptiMonk user, but we'll always be here to help you! :)

Have a lovely week ahead and feel free to reach out to us anytime.

Best,

Anna from OptiMonk

September 8, 2021

Application très facile à gérer, outils Marketing très efficace si bien utilisé, et le support est rapide, clair et efficace.

Charming Dot
Belgium
14 days using the app
OptiMonk replied September 9, 2021

Bonjour,

Je vous remercie pour cette belle critique.

Nous espérons que notre application vous aidera à booster votre business.

N’hésitez pas á nous contacter si vous avez besoin de l’aide.

Cordialement,
Le service clientele d’OptiMonk

September 20, 2022

This is the best pop up app out there. I’ve tried several and this one is the easiest to design and look very professional. Their customer service is second to none as they will actually call you back on the phone and provide any help needed. Chatting with them is also super helpful. Love this app and we will be using it for a long time to come!! Thanks

Self Control Pest
United States
14 days using the app
OptiMonk replied September 21, 2022

Hi 👋

Thank you so much for this beautiful review, it means a lot to us 🙏

It was a pleasure chatting with you, please feel free to reach out to us if you need help with the campaign setup!

Kind regards,
Réka

August 29, 2022

Great app and great support. Also happy with the results so far. I've integrated this with Klaviyo so far and it works like a charm.

Frag Out Flavor
United States
14 days using the app
OptiMonk replied August 30, 2022

Hi there,

I am delighted to hear that you like our app. It was a pleasure assisting you! 😊
I wish you a lot of success with your campaigns and your business ❤️

Please let us know if you have any questions as we are happy to assist you 😊

Have a lovely day ☀️
Sara from OptiMonk

September 11, 2022

The app creates a beautiful pop up. The template is easy to use and good choices. I wanted to collect emails but couldn't get Shopify email to send out an automated email/lead magnet in response to gathered emails so switched to collecting emails with the promise of a giveaway instead. The support from Optimonk was FABULOUS while I was grappling with this.

thepennydrops
New Zealand
13 days using the app
OptiMonk replied September 13, 2022

Hi Melanie! We are happy to hear that you like our templates and that you find our support helpful :) It truly means a lot to our small, hardworking team.
Have a lovely day ahead ☀️ Zsofi

October 23, 2022

Still exploring this app but content is easy to customise and they removed the app branding for us while we test it out in our store which is an added bonus. Really appreciate it!

Australian Design and Co.
Australia
13 days using the app
OptiMonk replied November 15, 2022

Hi There,

I'm really happy to see that you're satisfied with OptiMonk, and I wish you the best of luck with our app in the long run as well.

Have a great day,

Anna from OptiMonk

April 23, 2021

Great app, very easy to navigate and setup on my shopify store. Pop up's work exactly how I wanted them to

RedStoneKC
Canada
13 days using the app
OptiMonk replied April 27, 2021

Hi There,

Thank you for your great review! We are so happy to hear that you like using our system and find it easily navigatable. :)

This is what drives us every day, to update our application to be as easy to use and user-friendly as possible and your comment just assured us that we are on the right track.

Have a nice day and take care!

Best,
OptiMonk Team

October 4, 2022

Support team is very friendly and they are excellent at their job. It's easy to use and friendly. Good job.

Porfable
Slovenia
12 days using the app
OptiMonk replied October 18, 2022

Hi There,

It's great to have you with us! Thank you for your kind compliments in the name of the entire team. We're working hard to make all of our users satisfied with the product and our services as well.

Wishing you all the best,

Anna from OptiMonk