Reviews (914)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective capture of anonymous traffic and conversion into customers using exit-intent technology. They report significant boosts in conversion rates and sales, crediting customizable pop-ups and targeted discounts. The app is user-friendly, requiring no technical skills, and is supported by responsive customer service. Continuous updates enhance its reliability and feature set, making it a valuable tool for online sales enhancement.

November 16, 2019

Thanks for making this app available! Using the free version for new user email collection. Setup was very easier and intuitive. Strongly recommend - a great product!

NORRGEAR
United Kingdom
Almost 5 years using the app
May 30, 2017

Ran into a bit of a setback when first installing the app and subscribing, but Customer Support was quick and effective.

This service is easy to use, thorough and presents many different suggestions and alternatives. The best part? They send great content to help you make better use if their options. Absoulutely recommended.

Lovethiskitchen
United States
Almost 5 years using the app
May 23, 2016

Really enjoy working with this app. We can tailor different pop ups with different pages and thus have different offers for different clients. Really helpful service when setting up the app. Easy to use. Also provide good case studies on how other store owners are using the app. Thoroughly recommend.

Fioriappliances
Australia
Over 4 years using the app
April 11, 2022

Great app! I have been using it for years without any problems. And the customer service is exemplary! They are fast, accurate and kind. I really recommend it!

HuppanjBele.hu
Hungary
Over 4 years using the app
OptiMonk replied April 11, 2022

Hi Zsolti,

I'm Anna from OptiMonk Support.

Thank you so much for your review, Tom and I are both very happy that you were satisfied with our assistance. :)

We wish you all the best and as always, feel free to reach out anytime for help.

Have an amazing week ahead,

Anna & Tom

May 14, 2019

Perfectly happy so far - incredible flexibility with my popups. So happy that I can now target by URL, source, and take advantage of scroll & exit intent triggering. Goodbye old popup plugin. I had a small problem that the support team fixed in 24 hours. And this is free until I'm growing and making money.

So You Want to Write?
Canada
Over 4 years using the app
May 12, 2016

Best support I've ever received on any app. It is a powerful tool and has helped our store. The Optimonk team has been very responsive and really taken the time to help us succeed with their service. Many other apps just want you to sign up, pay the monthly fee, and forget about you. Not Optimonk. They have been very helpful in growing our email list. Thanks Optimonk!

Ezpacking
United States
Over 4 years using the app
October 25, 2019

Very easy to use with a variety of templates to choose from. Excited to see the conversion rates for my ecommerce store.

Next Level Dezines
United States
Over 4 years using the app
January 15, 2021

Very good app even if you use the free version, but I recommend doing the paid version. The customer support is outstanding. An app can be great but if the support isn't there then it's junk. Optinmonk has some really helpful tools and its a breeze once you get how to use it.

Grapplehappy.com
United States
Over 4 years using the app
OptiMonk replied January 20, 2021

Hello,

Thank you so much for your kind words regarding our app and our support team! We really appreciate it :)

I'm really glad that you find our app helpful and easy to use!

Please don't hesitate to get back to us if there is anything else we can help you with.

Kind regards,
Réka and the OptiMonk Support Team

May 13, 2016

I LOVE OptiMonk. On site retargeting has greatly increased our average order quantity and helped us cross sell, upsell, give discounts, decrease cart abandoment, you name it. The amount of sales you will get with it will pay for the monthly cost easily if you're doing it right!

Jaco Superior
United States
Over 4 years using the app
Edited June 17, 2017

OptiMonk has fantastic options, and the level of care that support demonstrates is absolutely wonderful! They check in on to see if you need help with anything, and should you have any issues and they are on top of it right there to help you every step of the way. Love it!

Bedrockandbloom
United States
About 4 years using the app