Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

March 8, 2021

The app is amazing with good dashboard and user interface is great. I t also easily shows analytics of the campaigns!

The Positive Store
21 days using the app
OptiMonk replied March 31, 2021


Thank you so much for your feedback!

We are happy to hear that you are enjoying our dashboard and analytics :)

We wish you every success in the future!

Réka and the OptiMonk Support Team

Edited September 28, 2021

The application seems like it would be useful and maybe it could work well for some. I was hoping That visitors would receive a message when they tried to close the page without having checked out or filling out cart details, but when I tested it I was able to close a page. And when I tried to go back a page instead a pop up message appeared for less than a second. Probably the support would have tried to help. So I won’t say the application is bad or good, I don’t know. Might try again someday. Also, Support sends many welcome messages, maybe too many for some people’s taste.

Rejuva Fresh
United States
5 days using the app
OptiMonk replied October 1, 2021

Hi There,

Thank you for your honest feedback on our app.

I'm sorry that OptiMonk doesn't seem to be the perfect tool for you. Regarding the problems you've been facing, some of them could be solved by changing settings on the campaign appearance.

Our main goal is to provide a great onsite experience for each visitor, and I agree that it's important not to disturb them with too many messages, this is where targeting comes into play. :)

If you may reconsider your mind about trying out OptiMonk, please feel free to reach out to us via chat or at support@optimonk.com. We would be happy to offer you a free demo call.

Have a nice weekend,

Anna from OptiMonk

November 20, 2019

Very nice user interface. I had an issue with activating my initial pop-up but worked out well in the end.

United Kingdom
3 months using the app
March 20, 2020

Its easy to use without any developer knowledge is needed. Lets make a try! Highly recommend to use this.

House of Avenues
Hong Kong SAR
2 months using the app
Edited November 24, 2020

Iam changing my review from 2 star to 4.... this guy sdeserve because this is the best app in class, the only thing that i dont make 5 star is because price plan, its too much and charge by pageview.. so if you have lots of traffic be prepared... anyway, the app is excelent! and support really want your best, even after my negative feedback etc, they always be super receptive in emails to try fix... so please change the payment method really soon and iam more than happy to change 5 star! :)

24 days using the app
OptiMonk replied November 17, 2020

Hi There,

Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!

I’m sorry that our current business plan isn’t suitable for you, let me assure you that we are always working on improving our product and systems to be better suited for every customer’s needs.

We would like for all our customers to have a positive experience with the OptiMonk app and with our team.

To achieve this, allow us to get in touch with you directly via email to see how we can improve your experience with OptiMonk. We are going to check your case thoroughly and write an email to you shortly.

I hope this sounds good to you and I also hope that we can prove ourselves to you.

Kind regards,
OptiMonk Team

Edited November 28, 2019

Parece-me surpreendente tudo o que você pode fazer com ele. Gostaria de atualizar e dar 5 estrelas, mas só depois que estiver em andamento. O tempo de suporte, está bom, o atendimento principalmente do Sr Ronald é excelente!

Loja Visite o Brasil
2 months using the app
November 5, 2018

App works great! It helped to obtain lots of potentially lost customer.. Will definitely keep it, and try all its features.

United States
4 months using the app
Edited November 20, 2019

Very fast and efficient. Really enjoyed how they have teach outs along the way to help with that they're doing.

Phoenix Teragun
About 1 month using the app
January 30, 2020

Muy buena app, nos ayuda mucho en el proceso "difícil" de conversión, es muy amigable en la interacción

14 days using the app
Edited August 25, 2019

This app was extremely easy to install, setup and apply, all within a few minutes. I will see how this app goes the longer it is in use.

My Leather Wallet
17 days using the app