OptiMonk: Popup, CRO, A/B Test , 876 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.
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Great support. Chris was a gem. Klaviyo integration is working like a charm. Looking forward to seeing what else this puppy can do for us, but so far everything's worked great.
Hey there,
Thank you so much for your kind review, it was a pleasure assisting you with your campaign and questions :)
I wish you an awesome weekend and all the best with your OptiMonk campaigns.
Do get back to us if you need help with anything else
Kind Regards
Chris
OptiMonk Support
Best app for this job - great support too! I've used them on other platforms ecommerce, but this is just a breeze
Hi Max,
Thank you for sharing your opinion, we appreciate that you spread the word! ;)
Have a great day and please feel free to reach out to our team anytime for assistance.
Anna from OptiMonk
Very fast and efficient. Really enjoyed how they have teach outs along the way to help with that they're doing.
Only given 3 stars as I have just installed today. I believe it has great potential, love that it has a free plan and felt creating and installing pop ups are relatively easy. Will try to do a review after I’ve used it for a while.
Optimonk is really helpful to improve the revenue of our store! Great way of showing the offers to the end customer using this app. We really love it ,
Not sure why this app has so many good reviews. Cannot customize discount codes on this app spin the wheel.
Hi There,
I'm very sorry to hear that you aren't fully satisfied with our app and I'd like to inform you that our team is already working on the coupon code feature update regarding the gamification templates.
I sent you an email with the details, can you please check it and get back to me? :)
I'd really appreciate your reply.
Anna from OptiMonk
Pricing is insane! Don't bother find another cheap app. Pricing is insane! Don't bother find another cheap app.
The Customer Service was unbelievably good for this app! They helped me with my exact request and guided me through how to do it. The app functionality is fantastic!
Hey Sarah,
Wow! It's amazing to hear that you were so satisfied with the assistance you received from Zsófi! Thank you so much for all the compliments, they really warm our hearts. <3
Anna from OptiMonk Support
We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer suggestions on how we can do better and utilise the application.
I am so excited that we have chosen Optimonk and wanted to pass on my sincere appreciation of the work being done by Peter. littlebambiniboutique.com
We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂 Thank you very much for your kind review!
Let us know if we can help you further with anything!
Peter
Customer service is horrible. I have been trying to get them to fix my pop up for over a week now. All I get is IT is working on it. While my conversion rate drops everyday. The don't integrate with SMSBump very well. So if you using text message marketing this is not the app for you
Dear Frantchen,
Thank you for taking the time to write this review, it is highly appreciated.
I am so sorry to hear that you had a terrible experience with OptiMonk, however, I totally understand your disappointment and frustration. We tried to contact you in the last few weeks via email, however, it seems that we haven’t received a reply from you yet.
We are a small team of only 20 members and Customer Satisfaction is the topmost priority for us. I know that we have made a lot of mistakes, but what I can assure you about is that we do everything with the best of intentions to create value for our customers.
If you would change your mind and give an answer to us, we would be happy to find a way to make this bad experience up to you.
Looking forward to hearing from you.
Best,
Nicole
CEO