Reviews (914)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective capture of anonymous traffic and conversion into customers using exit-intent technology. They report significant boosts in conversion rates and sales, crediting customizable pop-ups and targeted discounts. The app is user-friendly, requiring no technical skills, and is supported by responsive customer service. Continuous updates enhance its reliability and feature set, making it a valuable tool for online sales enhancement.

October 13, 2022

The Customer Service was unbelievably good for this app! They helped me with my exact request and guided me through how to do it. The app functionality is fantastic!

LTL PPL
Australia
1 day using the app
OptiMonk replied October 18, 2022

Hey Sarah,

Wow! It's amazing to hear that you were so satisfied with the assistance you received from Zsófi! Thank you so much for all the compliments, they really warm our ...

April 26, 2020

Customer service is horrible. I have been trying to get them to fix my pop up for over a week now. All I get is IT is working on it. While my conversion rate drops everyday. The don't integrate with SMSBump very well. So if you using text message marketing this is not the app for you

Fruitify
United States
About 1 month using the app
OptiMonk replied June 5, 2020

Dear Frantchen,

Thank you for taking the time to write this review, it is highly appreciated.

I am so sorry to hear that you had a terrible experience with OptiMonk, however ...

Edited April 20, 2022

We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer ...

Little Bambini Boutique
Australia
About 1 month using the app
OptiMonk replied March 22, 2022

We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂 Thank you very much for your kind review!

Let us know if ...

Edited December 24, 2020

Support is good. Fast response. Many templates to choose from. It will be good if Optimonk can show how to paste code to Shopify instead of waiting for them to insert the code for us.
Haven't tested as my store will on be launched in Jan 2021. Will definitely give a 5 star review once statistic come in.

DIYAIRCONKIT.COM
Singapore
About 1 month using the app
OptiMonk replied December 30, 2020

Hi,

Thank you for taking the time to submit your honest feedback. We are so happy to hear that you are satisfied with our support. Feedback like this helps us stay motivated, ...

December 17, 2021

Very helpful support and really nice easy way for setup a popup for upselling or other customer journeys cross and upselling.. thank you

WeinDaheim
Germany
1 day using the app
OptiMonk replied December 17, 2021

Thank you very much! It is not difficult to get lost amongst the many features, but whenever you're in doubt, just contact us and we gladly help you:)

I wish you the best ...

April 2, 2021

I used this to increase sales. I’m not computer savvy and having very hard time sitting up on my website

Stonilovely
United States
About 1 month using the app
OptiMonk replied April 8, 2021

Hi There,

Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!

I am truly sorry to hear that you have found complications with ...

June 19, 2019

I tried this app for exit intent purposes only. I don't like all the bells and whistles other sites use. I personally will not shop at a site that forces me to enter my email address before I even shop. it's rude. The places I do shop, their constant emails go directly to my trash bin without even opening it. Ever. So I'm not going to force my customers to do what I wouldn't do. With that said.. ...

Odd Peanut
United States
About 1 month using the app
January 20, 2022

Redirects my customers to THEIR website. Supposed to be an app which increases MY conversion and keeps people on MY website... instead when they 'win' on the spinning wheel it takes them to their website to subscribe. Outrageous!

Uncle Chook's Chicken Salt
United Kingdom
About 1 month using the app
OptiMonk replied January 25, 2022

Hi Sian,

I'm Anna from the OptiMonk Support Team.

I'm truly sorry about the negative experience we caused with this mistake.

I can see that you have reached out to us on ...

May 25, 2022

The customer service is very excellent and helps me solve so many questions. It is a great app with lots of functionality and customization.

ZIONOR
China
1 day using the app
OptiMonk replied May 25, 2022

Hey There! Once again, thanks a lot for your positive review, it really made my day! I'm glad we could cover all your questions and I wish you good luck with the campaigns! ...

September 28, 2022

Easy to use app and fantastic support by the team. Anna helped us with a query in less than 2 minutes of submitting it, which is really impressive. Thanks!

LUNA London
United Kingdom
1 day using the app
OptiMonk replied September 28, 2022

Hi Laurence,

Thank you for your kind words, and especially for mentioning my name in your review. I'm really grateful and I'm glad that I could help you out ;)

I wish you a ...