Reviews (891)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer conversion rates and capture leads effectively. They appreciate the ease of use provided by the drag-and-drop editor and customizable templates, which simplify campaign creation. Features like A/B testing and exit popups are praised for enhancing website professionalism and user experience. The customer support team, notably Rudolf, Chris, and Emil, is frequently commended for their efficient and personalized assistance. The app is also noted for its reliable performance and seamless integration, making it a valuable tool for understanding customer behavior and increasing leads.

October 6, 2023

So easy to install and the support is quick, efficient and friendly. Thank. you team Optimonk.

Wendy Coombes Photography
Australia
About 7 hours using the app
OptiMonk replied October 16, 2023

Hey there,

Thank you for the dazzling review!

We're thrilled to hear that you found the installation process seamless and that our support team was able to assist you efficiently. Making things easy for our customers is something we've been working on throughout the years and we are endlessly happy to hear that it feels super user-friendly.

If you have any more questions or need further assistance, please don't hesitate to get in touch. Thank you for choosing Optimonk!

Kind regards,
Rudolf from OptiMonk

June 1, 2022

Optimonk is easy to use, and has the most awesome customer service ever! Anna helped me with my issue and was resolved very quickly. Highly recommended!

Liquid Stands
United States
About 5 hours using the app
OptiMonk replied June 1, 2022

Hi Kris! I'm Anna from OptiMonk :) Once again, thank you for leaving a review, I was very happy to chat with you today. I wish you all the best with OptiMonk <3 Anna

August 19, 2022

I like this app because customize your pop-up emails very well, and live chat support is very helpful.

Andytoy
United States
About 5 hours using the app
OptiMonk replied August 19, 2022

Hi, Peter here! Thank you so much for your kind review:) I'm glad that you enjoy and appreciate our service!

Please let us know if we may help you further with anything else.

June 17, 2022

I would give it 10 stars if I could. It's just one of those apps that are very properly thought of and developed. The customer support responded to my questions super fast (within minutes) which I did not expect. There are also plenty of free resources within the app to learn from. Shoutout to Tom and Optimonk team for creating such a wonderful app!

Terapung Float Club
Indonesia
About 5 hours using the app
OptiMonk replied June 21, 2022

Hi There,

It's Tom from OptiMonk.

Thank you for mentioning my name in your review, I'm very happy that you were satisfied with my assistance! :)

Feel free to get back to us anytime in the future, we'll be there for you.

Have a great week ahead,

Tom from OptiMonk

March 23, 2023

So easy to use and is a well-informed tool to help you pick what suits your business the best. I was helped by Zsofi and she was incredibly prompt and helpful!

progettoskin
Australia
About 5 hours using the app
OptiMonk replied March 23, 2023

Dear Maria,

Thank you so much for your kind review, I'm really happy that you were satisfied with the app and my support. :) I wish you a lot of success, and please feel free to get back to us via chat if you need help in the future.

Zsofi from OptiMonk

June 28, 2022

used a few of these type of apps but optimonk is by far the most feature rich and simple to use. Excellent support too.

Red Dot Jewels
United Kingdom
About 5 hours using the app
OptiMonk replied June 29, 2022

Hi Shalini! I was happy to support you, thanks for sharing your opinion, it means a lot to our team. We always aim for the best quality assistance <3 I wish you good luck with your campaign. Anna from OptiMonk

May 27, 2022

Excellent support! The app itself works great and gets constantly updated with new templates and features.

Olive Oil Lovers Wholesale
United States
About 4 hours using the app
OptiMonk replied May 27, 2022

Hey There,

Thank you for your kind words. :) We are so glad to hear that you are satisfied with our app and the support team.

If you need any assistance in the future, please don't hesitate to contact us again, we'll do our best to assist you!

Have a nice day,
Zsofi from OptiMonk

December 8, 2021

I was skeptical at first being a "free" app but after some truly helpful assistance from Anna the support staff I was able to set up exactly what i wanted. I'm absolutely thrilled and highly recommend. Thanks

Olive & Miles The Collection
Australia
About 4 hours using the app
OptiMonk replied December 8, 2021

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a lovely day!

Kind Regards
Anna from OptiMonk Support

November 28, 2023

Very helpful!

Karrier | The Aesthetic Department
Canada
About 2 hours using the app
OptiMonk replied December 1, 2023

Hey There!

Thank you so much for your kind review, we are very happy to hear you find our tool helpful!

Let us know if you need any assistance, we'll be happy to help :)

Kind Regards,
OptiMonk Support Team

August 6, 2022

I moved over from using Rivo to OptiMonk when it became clear Rivo couldn't do half the things I need (particularly multiple pop ups across different pages and advanced customisation).
OptiMonk does it all, and what's more it does it with a beautiful and well thought out interface that makes customisation so incredibly easy. I'm really glad I made the switch. Thank you OptiMonk!

MadeByBishop.com
United Kingdom
About 3 hours using the app
OptiMonk replied August 8, 2022

Hi There,

Wow, what an amazing review!! We're so glad you found us and we truly appreciate your detailed feedback on our app! We wish you a lot of joy and success using OptiMonk!

Anna & the Support Team