Reviews (899)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, effective conversion optimization tools like exit-intent pop-ups, and customizable features. They appreciate the variety of templates that cater to non-technical users and the targeted campaigns that significantly improve conversion rates. The customer support team, including staff members like Rudolf, Chris, and Emil, is frequently praised for their helpfulness. Continuous updates add new features, maintaining the app's cutting-edge status. With a robust free version and reasonable upgrade costs, merchants find it offers good value for money, positively impacting subscribe rates and user engagement.
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Anna offered excellent and fast advice helping me to step up and optimise my first pop up, going above and beyond with my multiple questions. I'm looking forward to launching the tool on our site!
Hi Tara,
Thank you so much for mentioning my name. :)
I'm very happy that you were open to my suggestions and I really appreciate that you took the time and effort to get familiar with OptiMonk.
I wish you a lot of success in the future!
Have a nice day,
Anna from OptiMonk
Good app like it .
Usefull app Hope we increase our contacts with this app.easy to manage setting accordingly.
Hi,
Thanks for your great feedback.
We are so happy to see that you find our product useful and easy to use.
Have a great time using OptiMonk :)
Best,
OptiMonk Team
Very helpful!
Hey There!
Thank you so much for your kind review, we are very happy to hear you find our tool helpful!
Let us know if you need any assistance, we'll be happy to help :)
Kind Regards,
OptiMonk Support Team
So far the app is great. Team is very active and responds immediately. The forms are intutive and easy to implement
Hello there,
I am glad to hear about your positive experience with our service.
Thank you for your kind words!
If you need any assistance, please do not hesitate to get back to us. We are happy to help!
Best Regards,
Ati from OptiMonk
So far they are doing great, but it's very pricey compared to other apps.
Amazing customer service
Hey there,
Thank you for your kind words!
We're delighted to hear that you had an amazing experience with our customer service. It's been a pleasure walking you through the OptiMonk campaign editor and helping you explore its fantastic features.
Should you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Kind regards,
Emil from OptiMonk
Doesn't work at all. Added the 1 second trigger as well as the exit trigger and neither of them work. Waste of time.
Really lovely customer service, assisted me with setting up a few things and just prompt reply. Also enabled some other feature for us without even requesting it. Super happy with both Rudolf and Ati. Highly recommend using this app if you are new to this sort of thing.
Hey there,
Thank you for your kind words! We're delighted to hear that our team could assist you effectively. We always aim to go the extra mile for our customers. We appreciate your recommendation and are here to support you every step of the way!
Best regards,
Ati and Rudolf from OptiMonk
The set up of this app is very straightforward! I had a question part way through my set up at 11pm at night and got a response from Brittany right away! Super helpful and polite support team who are always there when you need them! And a very easy to use and impressive app! Definite must have for anyone wanting to increase conversions!
Dear Thomas,
We can’t thank you enough for the kind words about our support. Your review means a lot to us.:)
We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again!
Brittany from the OptiMonk Support Team
Honestly so helpful, walked me through everything, for any popup this is the app for you. I would 100% recommend
Hi There,
It's Anna from the OptiMonk Team.
I'm glad you had a great live chat with my colleague, Chris!! He was also very happy with your feedback! :)
Please feel to reach out anytime in the future.
Have a great day,
Anna from OptiMonk