Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and scheduling capabilities. They appreciate the high level of customization, dynamic delivery rates, and the ability to manage multiple locations. The app's customer service is praised for its responsiveness and helpfulness. Merchants value the app's ability to streamline order fulfillment, manage inventory, and integrate with other platforms. Additional benefits include a live chat feature, detailed tutorials, and quick issue resolution.

April 20, 2024

Barath was very very helpful!!

Bloomd
Austria
About 3 years using the app
Logbase replied April 22, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 27, 2024

Have to say it is a very buggy apps. It need to access and change your theme code otherwise it will appear on every page but not only cart page.

Further edits (downgrade to 1-star): apps not compatible with some v2.0 theme like sense. the custom code they use to fix the issue will cause another issue, i.e. the date picker will be permanently locked at your cart page even if you disable this app in theme setting. The customer service is also not helpful and keep denying this is a bug. good luck.

C Patisserie (SG)
Singapore
Over 2 years using the app
Logbase replied April 30, 2024

I extend my sincerest apologies for any inconvenience or misunderstanding caused by the recent issue. Your satisfaction is our top priority, and we deeply regret any frustration you may have experienced. We understand that the process for disabling our app may not have been clearly communicated, especially for installations made before the introduction of the Shopify app embed feature. Moving forward, we are committed to improving our communication and support to ensure a seamless experience for you. We are fully prepared to assist you promptly, including upgrading the app to a newer version and delisting the old registration for your store. Rest assured that we will continue to prioritize your needs and provide the best service possible. Your satisfaction is paramount, and we are dedicated to resolving any issues you may encounter. Once again, I apologize for any inconvenience you have experienced.

May 2, 2024

Barath was very helpful in assisting me in my problem solving issues

Les 3 Maîtres Gourmands
Canada
Over 2 years using the app
Logbase replied May 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 19, 2024

Great app, very good customer service

Talacker41
Switzerland
Almost 3 years using the app
Logbase replied March 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 9, 2024

Great Support system. One of their support engineer named Veena jumped on a zoom call and fixed the problem for me. Thank you Veena!

KCART FL
United States
About 1 year using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 20, 2024

Annie was a huge help!!!!!

Must be Ruff
United States
Over 1 year using the app
Logbase replied March 22, 2024

“We're really grateful and appreciate you taking the time to share your rating with us."

February 19, 2024

Support is really friendly and helpful. thank you

The Urban Kitchen
New Zealand
Over 3 years using the app
Logbase replied February 29, 2024

We want to express our sincere gratitude for taking the time to share your review. Your feedback is invaluable, and we genuinely appreciate your input.

May 3, 2024

Jenifer was great to help us set up the app and understand the functionality.

Rize Up Bakery LLC
United States
3 months using the app
April 16, 2024

Easy and simple app, awesome customer service

FISH
Canada
3 months using the app
Logbase replied April 17, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 13, 2024

I have been using this app for 6 months and the level of service and execution has been top notch. I met with Sudan today for troubleshooting and the service was fantastic!

Thank you!

Off Cut & Co.
Canada
7 months using the app
Logbase replied March 14, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.