Order Lookup , 140 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
December 9, 2014

Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.

Hello Merch
United States
Time spent using app: 2 days
Edited December 2, 2014

We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!

Ames Bros
United States
Time spent using app: Over 5 years
November 25, 2014

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

Angelus Direct
United States
Time spent using app: 2 months
November 17, 2014

Over a period when we had 13,278 orders, there were 3,560 order lookups by customers using this app on our site. This demonstrates the use-case of the app in reducing the quantum of customer service calls. However, it must be said that the 80% reduction in customer service calls that the app advertises is quite a suspect statistic.

Earlier in 2014 the app developer made an unannounced change in the language used by the app so that an order that was 'fulfilled' (but not necessarily shipped) on Shopify was marked as 'Shipped' when customers looked up the order. This was regardless of whether any lineitems in the order had a tracking number assigned to them. Typically there is a time lag between fulfillment and shipment, which can last from a few hours to a few days depending on the product. Therefore for several months we actually saw a dramatic increase in customer service calls and emails from confused customers who saw the language 'shipped' when they looked up their order, whereas their order was still in processing. This defeated the purpose of using the app to reduce customer service calls and emails.

After 6 months the developer finally changed the language used by the app back to 'fulfilled' from 'shipped' for an order that was fulfilled. But we're not sure if this was just on our account or for all stores that use the app.

United States
Time spent using app: Over 1 year
November 12, 2014

Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;)

Stop thinking, just add it to your store now!

Ss Brewtech

United States
Time spent using app: Over 1 year
November 6, 2014

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

Victoria Emerson
Time spent using app: Almost 3 years
September 8, 2014

Love the app
already using it with another store and is one of these apps you can't live without once you discover it, customers don't need to contact you to know where their order is and you have more time to dedicate in growing your business
Thumbs Up...:)

Emily Davies Store
United Kingdom
Time spent using app: 18 days
September 1, 2014

Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.

Time spent using app: Over 4 years
August 25, 2014

The perfect way to provide customers with the information they want, and reduce call and email volume to your CS team.

Also great support from the Lookup App team!

United States
Time spent using app: Over 3 years
August 19, 2014

This app has definitely reduced customer emails significantly. Very useful app and works great

Only For You Boutique
United States
Time spent using app: About 2 months