Order Lookup , 140 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
Edited October 23, 2015

This is the BEST Order Lookup/Status App on Shopify hands down. Took 5 minutes to setup, looks great, and has reduced the amount of customer support emails we get by almost 40%. Easily worth $10.00 a month, hell worth $100 a month to us. The amount of time it's saving our staff each day is phenomenal. I tried out about 3 others, one from Bold apps (order manager), and a couple others. All 3 were a pain to get setup, and none of them would have been nearly as easy to use for customer's as order lookup.

We had some bugs with it, specifically when editing orders using "Edit Order" (Another App) as it would still pull up the old canceled order rather than the new order. I emailed the developers and got a reply a few hours later asking for some examples / order numbers to test the issue. The next day it was fixed! The support the developers provide is worth more than $10 alone. They're even willing to make specific changes for you to the app if you would like to change some stuff around.

This is the only review for an app I've ever written. I was just blown away by the support I received recently. The app works great, helps us save a LOT of time, and is worth much more than the cost. I recommend you try it out if you're shipping physical products. If you're like us and have more than a 24hr turnaround time on most orders, then I HIGHLY recommend it. - John

United States
Time spent using app: Over 4 years
September 28, 2015

This app has definitely decreased phone calls and I think it is a nice touch for customers to be able to track their own orders.

I love this app.

United States
Time spent using app: Over 1 year
September 24, 2015

This app works great! Allows people to check in with their order status - instead of contacting us to see the status. Makes the customer happy and makes us happy!

Salty Apparel
May 25, 2015

Josh's service was excellent. He was very patient with us and our requested changes. He was extremely quick at implementing our changes and knew exactly what we wanted. Thank you Josh, you're great!!!

United States
Time spent using app: 5 months
April 5, 2015

Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!

ACE Hackware
United States
Time spent using app: Over 3 years
February 18, 2015

Works well and as advertised!

Right Channel Radios
United States
Time spent using app: 2 months
February 5, 2015

Works exactly as described. It has saved me so much time that I can devote to more value added activities!

The Elephant Pants
United States
Time spent using app: About 3 years
January 26, 2015

Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.

Sauce Hockey
United States
Time spent using app: About 5 years
January 22, 2015

I am very happy with this application. It has provided a much needed piece of functionality to our store. Upon installation, one of our other applications we use was causing the order statuses to appear a little screwed up, however we emailed customer service and within hours they had it working perfectly for us.

Aerobotic Solutions
United States
Time spent using app: 6 months
January 20, 2015

Just added this to our online store during the holidays and has been very successful for us. It has cut down the amount of customer service emails from people wondering the status of there order.

Popular Demand
United States
Time spent using app: About 1 month