Overall rating Based on 114 reviews
Emily Davies Store
Love the app
already using it with another store and is one of these apps you can't live without once you discover it, customers don't need to contact you to know where their order is and you have more time to dedicate in growing your business
Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.
The perfect way to provide customers with the information they want, and reduce call and email volume to your CS team.
Also great support from the Lookup App team!
Only For You Boutique
This app has definitely reduced customer emails significantly. Very useful app and works great
5 star app. Our customers love it, and it helps reduce support calls. Customers want instant information and this app provides it.
Great app, easy to install. No more customers asking "where's my order?" Perfecto.
This is a must have for any shopify site. It does EXACTLY what it was intended to do.
This app has helped reduce our customer support tickets. Now that customers can just click and search for the status of their own order without having to ask us, we're seeing a reduction in support tickets that were just wanting to know where their order was. We made this a direct link on our main navigation. If this is prominently placed on your website, it will definitely save time!
One of the most common questions our customer service representatives get asked is "Where is my order? When will it arrive?" When we give the customer the power to view their shipment in real time, not only does our customer satisfaction increase, but our live chat representatives are freed up to handle other questions that may be more urgent. Customer satisfaction is our highest priority, and with the majority of our parcels headed overseas, we appreciate be able to give the power back to our customer.
The reassurance that their purchase is on the way, where it is currently located, and an estimated delivery date has made everyone very happy!
The WOD Life
Takes the pressure off updating customers status, but to what extent we haven't been able to determine.
Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc.
Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ask questions etc.
We find that its not so much of a status update that solves the problem, so may be something to look at.