All reviews
not so plain jane australia
used to love this app as I was able to print from my phone, now since an update unable to do it. very frustrating.
Windy Point Soap Making Supplies
Not super happy with app. When trying to print orders in bulk it skips a bunch so you need to back and print the ones it misses. Good app in theory but it would be nice if it actually worked properly.
Sassy Butterfly Boutique
This app was great until latest update. Now nothing happens when I hit Print. Disappointed since printing invoices/packing slips is the purpose of the app.
The Traditional Leather Lead Company
This app was awesome until a recent update. Now the print button won't work meaning that I can no longer print invoices from either the Shopify app, or the web version. I've been in touch with Shopify who are apparently looking into the issue. It's now been 6 days and I can't print an invoice. Come on people, this is a basic necessity of any business. Something is wrong with the coding somewhere, please sort it out.
BaddieeLash
When i try to hit the "Print Button" from the phone it does not do anything. It´s no longer working. Tried clearing the cache and data on the shopify app
Xpertvinum
This app is everything I need for custom order prints. This only thing missing is the ability the use the location details instead of the shop details. Or am I missing something?
Mission Wine & Spirits
Orders are getting lost when printing and an error code prevents my shipping department from printing, driving them nuts. Seems like I'm not the only one... How is this not a native feature anyways?
Developer reply
Hey, there! Thanks for reaching out about that. It's possible that your browser is caching an issue that we experienced with the app on the 19th, and a cache clear may resolve this for you. I'll follow up with you via email shortly to see if that works, and if not we can continue troubleshooting together. Cheers! - Brie, Shopify Support
ALGOSHOPRD
When i try to hit the "Print Button" from the phone it does not do anything. It´s no longer working.
Developer reply
Thanks for letting us know! We experienced an issue with the print button on October 19th - this was resolved the same day, however it's possible that your browser is caching the error and you may need to clear your cache and cookies. I'll follow up with you via email to see if this helps, and we can continue troubleshooting together if not. Speak soon! - Brie, Shopify Support
MesmerEyez
Can't use this without the print button. Peak time of year as well... help :) A great app when it's working for bulk.
Developer reply
Hey, there! We experienced a brief app issue around the time you left this review, which caused the print button to be missing when trying to print bulk orders. This should now be resolved, however I'll follow up with you via email shortly to check if you're still having trouble with it. Cheers! - Brie, Shopify Support
Native-Seeds-Search
The Print button has disappears whenever we try to print > than 1 order as of today. As far as we can tell this error occurs due to a JavaScript error in the https://orderprinter.shopifyapps.com/assets/sections/order_details_helper-.js file. Specifically if (titleBarData.buttons.secondary.length) { secondaryButtonsConfig = []; titleBarData.buttons.secondary.forEach(function (config) { secondaryButtonsConfig.push({ label: config.label, callbackHandler: function callbackHandler() { (0, __commoner_module__app$assets$javascripts$foundations$app_bridge_wrapper_js.navigateToAbsoluteURL)(config.href); } }); }); } titleBarData appears null. Let's hope this gets fixed ASAP
Developer reply
Thanks for taking the time to leave your review and letting us know about the problem you're facing with the "Print" button. We were experiencing technical issues with the Order Printer app around the time you left this review, which resulted in the "Print" button missing. I'm going to go ahead and send you an email straight away to make sure that things are back up and running and offer some troubleshooting steps if necessary. Chat soon! - Julie, Shopify Support