ESL Supplies LLC
This app has several drawbacks. 1. It lists the customer information at the bottom rather than at the top of the order. 2. It doesn't right justify the item cost. 3. It doesn't show the actual cost if more than one item is ordered.
4. It doesn't show the price before the discount.
5. It doesn't show an automatic discount at all.
6. It doesn't work with Draft orders. Some of these issues can be changed by editing, but why isn't this designed to write a clear customer invoice?
Hi there, ESL Supplies. Thanks for taking the time to leave a review for Order Printer. We appreciate the feedback you've provided us here. We're always looking to improve our product offerings, so any and all feedback is appreciated, as it helps us accomplish this. I've gone ahead and passed this feedback to our Product Team so they can consider implementing something in the future to address these shortcomings. It sounds like custom templates may be something that could help you with some of these issues, so I recommend checking out this document here (https://bit.ly/3aziNQR) could help guide you down a path to addressing some of the shortcomings. -Imogen, Shopify Support
IOSOI Skin Lab
I fail to print or save a complete invoice on iPad via Shopify POS. It display only half of the invoice. Anyway to fix this?
Thank you for writing your review and for notifying us of this issue. I am not sure why this is happening, so I would recommend you contact our support team directly for further assistance: https://bit.ly/2AWw5VA.
They will be able to authenticate you on the store and dig into this in more detail. -Victor, Shopify Support
Peaceful Haven Studio
Annoying that Shopify hasn’t caught up with the rest of the tech world in supporting small businesses that run on iPad Pro. Can’t easily print orders, half the apps don’t work with iPad Pro either through Safari or Chrome. Come on, Shopify, do better!
Thank you for writing your review and for providing your feedback. Both the Shopify app and the Shopify POS app are compatible with iPad Pro devices, so if you are experiencing issues when accessing Order Printer and printing orders via your device, I would recommend contacting our support team so these issues can be troubleshooted further: https://bit.ly/2AWw5VA.
It is always recommended that you have the latest iOS update as well as the latest versions of the apps installed on your device, so if you are experiencing issues it's worth checking to ensure that your applications are up-to-date. If this is the case and issues remain then our support team will be able to investigate these problems further for you. -Victor, Shopify Support
False advertising. Has absolutely nothing to do with shipping labels. It only prints Invoices and Packing Slips, but it doesn't even do those right either, as they're missing tons of relevant info.
Hey, there. Thank you for taking the time and writing this review. While we're not seeing any mentions of shipping labels on our app description, our Support team would be happy to pass your feedback regarding any missing relevant information for your invoices or shipping labels. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Cheers! -Elias, Shopify Support
This is very high level. there is no info on credit card confirmation so if your customer needs a proper credit card receipt you are out of luck. I have to use another payment system to credit a credit card confirmation/receipt for my customers.
Thanks for taking the time to leave your feedback. Order confirmation and receipt should be automatically sent to your customer after the order is placed. If you wanted to build something custom, you'd need to have some coding knowledge. If you're not finding what you're looking for, I'd definitely recommend making a post in the Shopify Community: https://bit.ly/39Iepcp. We have developers and Shopify Experts answering questions at all times. -Oliver, Shopify Support
There are two main issues with this app both has to do with using different currencies in my shop. I am using shopify payments so it should be straightforward... 1) When I use a free shipment code the discount listed is in my sore currency but listed as the currency the customer pays in.
2) I am trying to make the invoice list store currency and trasaction currency since that is needed for tax purposes but no matter what I try the only currency that displays is the transaction currency. The liquid references listed does nothing!
Hi, there! Thanks for your feedback. This may be something we can bring to our theme's team to take a look at customizing for you. I would like to set the expectation that this may still require help from a developer if you don't have proficiency in liquid, but please don't hesitate to reach out to our support team so we can run this by them: https://bit.ly/3cJkx8V. -Oliver, Shopify Support
White Lion Athletics
Downgraded to 1 STAR. Unfortunately the assistance provided is no longer of the same quality as it was the last time we reached out reached out. Support staff was able to assist with changing code so the template could be changed. On this occasion, we were referred to other developers.
Thank you for reaching out and for writing you review. Our theme support team can make some changes to the templates for Order Printer, although this is usually limited to minor changes such as adjusting spacing and adding text and images. Other requests are not supported by our themes team, as per our design policy (https://bit.ly/3uGMIeu), and these changes must be made by a third-party developer or by the merchant themselves. There are also apps that allow for a wider variety of templates you can consider, such as Order Printer Templates: https://bit.ly/3g6Xy9N.
If you feel that the changes you requested were indeed minor, and/ or were similar changes you requested before, please feel free to reach out to us again and we can take a second look for you. -Victor, Shopify Support
Shopify now adds ADVERTISEMENTS FOR SHOPIFY to the bottom of every shipping label printed with Shopify Shipping...and they confirm this is intentional and there's no way to get them to remove these advertisements. Definitely a strong possibility they are going to start adding Shopify advertisements to transaction emails next.
Thank you for writing your review and I can appreciate your comments on this change. We are open to merchant feedback and I will be sure to submit yours to our development team for their consideration. -Victor, Shopify Support
When I click on install App I get a message that no page can be found... is there an other option to install the app?
Thanks for reaching out to us! This is a known issue that our developers are aware of, which causes merchants to receive an error message when re-installing the app after removing it. For the time being, you can re-install it using the direct install link here: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL (replace with your myshopify.com URL). Please feel free to reach out to support directly if this doe not work. Warm regards! - Oliver, Shopify Support
App works as described but when reaching out for support to add a column for discount detail there is never any answer. I have reached out 3 times in reference to different issues. Please help!!
Hey, there! I'm sorry to hear about the issues you're having trying to get support for your question. This may be something our Theme support team can help with but I'll need to find out more information about what you're looking for first. I'll send you an email shortly so we can follow up on this. Warm regards! - Oliver, Shopify Support