OrderCup , 280 reviews

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the shipping process, especially for Canadian stores due to its integration with Canada Post. Key features include order importation, shipping label printing, automatic 'shipped' order updates, and bulk shipment handling. The app is praised for its user-friendly interface, ability to handle high order volumes, and scalability. Merchants also appreciate the quick and knowledgeable customer service.

March 22, 2023

Best shipping service out there. Ed and his team have been great to deal with. Always very quick to respond if we have an issue and get it resolved quickly.

Madison River Fishing Company
United States
About 4 years using the app
September 15, 2021

The team behind this app are superstars. We had some challenges setting up and they were on it!! super powerful app that makes your life easier than you think. The support on the other hand is next level!

Over 1 year using the app
Kuberas Inc. replied November 24, 2022

Thank you for your review! And for acknowledging our dedicated support team.

November 13, 2020

We are really pleased with how well OrderCup works with our website and enables us to seamlessly create shipping labels via any carrier, as well as track information. Their support staff are always on hand when needed to answer questions and ensure everything is running smoothly.

Frontier Pharmaceutical, Inc.
United States
Over 6 years using the app
Edited August 2, 2020

Ordercup has been great at working with our website to organize and ship. I like that you can look back at each order and see if it is still in transit or has been delivered. It also gives you a warning when the address may not be valid or complete. It is very easy search for orders to see their status.
I've had a few questions/inquiries and ordercup staff has always gotten back to me within about half a day-- which is outstanding!

Friend's Ranches
United States
Over 6 years using the app
March 27, 2022

We just recently got a contract account with Canada Post and were given a few recommendations to try for third party shipment software. OrderCup was by far the best, easiest and most comprehensive of them all. Any issues/questions I had the staff was quick to respond and were very helpful. I couldn't say enough good things about this app. Highly recommended!!

About 1 month using the app
Kuberas Inc. replied March 28, 2022

Thank you for your review! We strive to ensure our customers are successful and appreciate you took the time to acknowledge our team and service.

August 18, 2021

This app works great for all of our shipping needs. We have been using this company for almost 10 years now. They are truly customer driven. The software works great and they offer amazing tech support and customer service. Highly recommended.

Pure Indian Foods
United States
8 months using the app
Kuberas Inc. replied November 24, 2022

Thanks for being a loyal customer for all these years, and for your glowing review!

January 17, 2020

OrderCup customer service is top notch! Getting assistance with program information or issues is easy and they always respond in a timely manner. I appreciate that when it is such an integral part of our daily operations.

Inline Fabrication
United States
Over 6 years using the app
June 23, 2019

The Support Team is amazing! Always helpful, informative, and quick. They go above and beyond to make sure we have all we need.

The Detox Market - Canada
Over 7 years using the app
Kuberas Inc. replied June 23, 2019

Thanks so much for the trust you place in our team!
The OrderCup Team.

May 5, 2020

I've been using OrderCup for over 3 years, and they are absolutely flawless. Their service when needed has always been nearly instantaneous. They really go beyond the call of duty, and it's not uncommon to get a phone call from them moments after you send a request for help. Labels are easy to make, it ties into your store and just works every time.

United States
About 3 years using the app
February 17, 2021

Moved over from ShippingEasy. INCREDIBLE customer support - Ed is a rockstar! Takes a few days to get used to, but once you get the hang of it, it's quite powerful.

Axel Glade
United States
10 months using the app