Reviews (283)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to streamline the shipping process, reporting up to 70% savings on shipping costs and significant time efficiencies. It supports seamless integration with platforms like Shopify, Magento, and eBay, and features one-click label printing, batch processing, and automatic order updates. The user-friendly interface and reliable performance are notable, especially for international shipping with pre-filled customs documents and easy insurance options. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.
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Ok so they could use a more detailed setup tutorial but once you get things working it's a great app. It's take me so little time to fill orders now and I love it.
I do hope they have full mac support soon since someday I might get a thermal printer and make things even easier :)
Their customer service is pretty good too.
As far as I am concerned I couldn't run my store without this anymore, going back would be torture. One star off for being a bit pricey though.
Really wish this app would be more intuitive and better organized. The user experience leaves much to be desired, it's extremely not user-friendly. Also no phone support.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both the OrderCup's user interface and features. We work seamlessly with Shopify, multiple leading carriers and a host of printers, scales and scanners! And our best-in-class 24x7 service is there to help when you need it. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
They whole sytem is gibberish and I have been getting lost between trying to understand how shopify is related to ordercup, how ordercup is related to LS Server and Endicia and Dazzle. I don't understand why I had to download 4 programs and use 3 companies to ship my products. It is very disappointing that Shopify does not have a seamless integration for shipping already setup for its own stores. THe most major disappointment in my first month of Shopify.
Frustrated would be an understatement. It just doesn't work and the user interface is not intuitive at all. I got lost trying to make this work for the first 5 days my shop was open. After several conversations with the tech support, it still wouldn't work. It's simple: I want to print 3-5 UPS labels a day, that's it. Can't do it with this program which is trying to be more than it needs to be. I'm headed to PayPal to print my shipping labels.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both OrderCup's UI and features. We work seamlessly with Shopify, multiple leading carriers and a host of printers both on Windows and Macs! And with our best-in-class 24x7 service to support you when you need it. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
Order Cup is one of the reasons that we switched to shopify. We need the ability to print labels.
Ordercup seemed nice, but it has many glitches! We tried to edit our credit card and it wont update. Printing isn't working for us and we've had no support. I think we may have to move to a different shopping cart entirely if order cup can't get these issues resolved.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both the OrderCup's user interface and features. We work seamlessly with Shopify, multiple leading carriers and a host of printers, scales and scanners! And our best-in-class 24x7 service is there when you need help. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
damage, this solution does not work with UPS ( France ) based account , please
we are looking for solution !
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of OrderCup capabilities. We work seamlessly with Shopify, multiple leading carriers, including UPS globally! Give us a try again, you won't be disappointed, and if you need help our best-in-class 24x7 service is there for you..
I'm happy for my fellow biz owners that this app works for them. My staff and I had a HORRIBLE experience with this app. We couldn't get any of our shipping labels to print, and we tried various browsers, various computers. Tech support was absolutely awful - no one returned our calls, and then in the chat window (which is a great feature...if it's staffed properly), my warehouse manager waited OVER 45 MINUTES for a response. And despite having to contact support many times, they were never able to offer a resolution. I've uninstalled this app. FYI, we're a Canadian company and we were trying to link with Canada Post which is why we wanted this app in the first place - we have a commercial account, so it would have been ideal (the Canada Post shopify app currently does not support commercial accounts - only VentureOne and we're too big for that.) Use at your own risk.
While Ordercup's support staff is very nice and genuinely want to help you (although I didn't appreciate the phone calls asking me to give a better review than the one I left a previously) - I'm afraid the program just leaves too much to be desired for me. The user interface is pretty bad. It would be ok if this were the 15 years ago, but compared to most any other program it seems rudimentary. They really should invest in UI design. Granted, some people don't care if the site looks nice, just as long as it works. It does work, mostly, but it's not at all intuitive. It's hard to figure out where settings and options are and I feel like I spend too much time bumbling around looking for things. Their competition won me over because of cost and a MUCH better user experience.
Sorry Ordercup, you just aren't a good fit for me. But based on other reviews, it seems you have plenty other satisfied users. Good luck to you.
It seems like this will be a great application once it is up and running, and well worth the money.
But it can be fairly complicated to set up and the support website and knowledgebase are useless. If you have a question you can wait 3 days for an email (their terms of service) or pay $50 to talk to someone.
It needs much better support, but the capabilities are worth the frustration.
As a Mac user, I could not use the app (though this wasn't displayed anywhere in the content I reviewed on the service). This prevented printers to be selected - rendering the use of my thermal printer pointless.
I also found the customer service poor. They responded to some email quickly, but often waited days for questions they couldn't or didn't want to answer.
Finally, after switching to endicia, I discovered that they are about $1 more for shipping.
If you are a Mac user, do not bother with this service. *Please include this in future advertising so others don't waste hours educating themselves on how it works only to find out the hard way.
*Note: If you are a windows user and don't mind paying more for shipping, all of the functionality of OrderCup appeared to be very valuable.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both Macs and OrderCup technology and capabilities. We work seamlessly with Shopify, multiple leading carriers and a host of printers on Macs! And with our best-in-class 24x7 service to match. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.