OrderCup , 281 reviews

Really wish this app would be more intuitive and better organized. The user experience leaves much to be desired, it's extremely not user-friendly. Also no phone support.

They whole sytem is gibberish and I have been getting lost between trying to understand how shopify is related to ordercup, how ordercup is related to LS Server and Endicia and Dazzle. I don't understand why I had to download 4 programs and use 3 companies to ship my products. It is very disappointing that Shopify does not have a seamless integration for shipping already setup for its own stores. THe most major disappointment in my first month of Shopify.

I'm happy for my fellow biz owners that this app works for them. My staff and I had a HORRIBLE experience with this app. We couldn't get any of our shipping labels to print, and we tried various browsers, various computers. Tech support was absolutely awful - no one returned our calls, and then in the chat window (which is a great feature...if it's staffed properly), my warehouse manager waited OVER 45 MINUTES for a response. And despite having to contact support many times, they were never able to offer a resolution. I've uninstalled this app. FYI, we're a Canadian company and we were trying to link with Canada Post which is why we wanted this app in the first place - we have a commercial account, so it would have been ideal (the Canada Post shopify app currently does not support commercial accounts - only VentureOne and we're too big for that.) Use at your own risk.

Frustrated would be an understatement. It just doesn't work and the user interface is not intuitive at all. I got lost trying to make this work for the first 5 days my shop was open. After several conversations with the tech support, it still wouldn't work. It's simple: I want to print 3-5 UPS labels a day, that's it. Can't do it with this program which is trying to be more than it needs to be. I'm headed to PayPal to print my shipping labels.

Order Cup is one of the reasons that we switched to shopify. We need the ability to print labels.

Ordercup seemed nice, but it has many glitches! We tried to edit our credit card and it wont update. Printing isn't working for us and we've had no support. I think we may have to move to a different shopping cart entirely if order cup can't get these issues resolved.

While Ordercup's support staff is very nice and genuinely want to help you (although I didn't appreciate the phone calls asking me to give a better review than the one I left a previously) - I'm afraid the program just leaves too much to be desired for me. The user interface is pretty bad. It would be ok if this were the 15 years ago, but compared to most any other program it seems rudimentary. They really should invest in UI design. Granted, some people don't care if the site looks nice, just as long as it works. It does work, mostly, but it's not at all intuitive. It's hard to figure out where settings and options are and I feel like I spend too much time bumbling around looking for things. Their competition won me over because of cost and a MUCH better user experience.

Sorry Ordercup, you just aren't a good fit for me. But based on other reviews, it seems you have plenty other satisfied users. Good luck to you.

As a Mac user, I could not use the app (though this wasn't displayed anywhere in the content I reviewed on the service). This prevented printers to be selected - rendering the use of my thermal printer pointless.

I also found the customer service poor. They responded to some email quickly, but often waited days for questions they couldn't or didn't want to answer.

Finally, after switching to endicia, I discovered that they are about $1 more for shipping.

If you are a Mac user, do not bother with this service. *Please include this in future advertising so others don't waste hours educating themselves on how it works only to find out the hard way.

*Note: If you are a windows user and don't mind paying more for shipping, all of the functionality of OrderCup appeared to be very valuable.

I wish there were another app to integrate shipping with Shopify. It's so very nice to not have to copy and paste shipping info to another program, but everything is far more difficult in OC than it should be. Nothing is intuitive, not even setting up and everything just seems poorly organized.

Cost also leaves something to be desired. They charge a $10 monthly fee AND the postage is more expensive than other methods (for USPS anyway).

Add on top of that, in my experience, nothing has really gone smoothly with them (perhaps catching OC at a bad time - but they've had tons of server issues causing me to use another program to send shipments out, completely defeating the purpose) and I'm really not a fan.

It's a great idea, but it doesn't see to work for me. Maybe it's because I'm on a Mac, not sure. Some labels don't generate properly and can't seem to create customs forms for USPS. If it worked properly, I'd buy it.

I had high hopes for this app, but when it came to pricing it fell short.

On one hand, it's the perfect solution for Shopify since it completely integrates, and automates many of the features that are otherwise manual with, say, Stamps.com. On the other hand, you can't ship something stand alone (eg- if you have a special request from a customer).

In those instances you'll have to use Click-n-Ship, Stamps.com or some other solution. Furthermore, while the $10/month seems like a steal on the surface, when you include the percentage up-charge on postage purchases (especially during peak shipping times) this service could end up costing $100 or more for some months.

End of the day, I think they need to figure out a better structure for charging, and ultimately allow for a stand alone shipping situation that's not necessarily contingent upon a Shopify order.