OrderCup , 280 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for streamlining the shipping process, especially for Canadian stores due to its integration with Canada Post. Key features include order importation, shipping label printing, automatic 'shipped' order updates, and bulk shipment handling. The app is praised for its user-friendly interface, ability to handle high order volumes, and scalability. Merchants also appreciate the quick and knowledgeable customer service.
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I wish there were another app to integrate shipping with Shopify. It's so very nice to not have to copy and paste shipping info to another program, but everything is far more difficult in OC than it should be. Nothing is intuitive, not even setting up and everything just seems poorly organized.
Cost also leaves something to be desired. They charge a $10 monthly fee AND the postage is more expensive than other methods (for USPS anyway).
Add on top of that, in my experience, nothing has really gone smoothly with them (perhaps catching OC at a bad time - but they've had tons of server issues causing me to use another program to send shipments out, completely defeating the purpose) and I'm really not a fan.
It's a great idea, but it doesn't see to work for me. Maybe it's because I'm on a Mac, not sure. Some labels don't generate properly and can't seem to create customs forms for USPS. If it worked properly, I'd buy it.
Thanks for the feedback. A lot has changed since your review from over 10 years ago, and we work seamlessly with Shopify, multiple leading carriers and a host of printers (both label and regular) on a Mac! And with our best-in-class service to match. Give us a try again, you won't be disappointed.
As a Mac user, I could not use the app (though this wasn't displayed anywhere in the content I reviewed on the service). This prevented printers to be selected - rendering the use of my thermal printer pointless.
I also found the customer service poor. They responded to some email quickly, but often waited days for questions they couldn't or didn't want to answer.
Finally, after switching to endicia, I discovered that they are about $1 more for shipping.
If you are a Mac user, do not bother with this service. *Please include this in future advertising so others don't waste hours educating themselves on how it works only to find out the hard way.
*Note: If you are a windows user and don't mind paying more for shipping, all of the functionality of OrderCup appeared to be very valuable.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both Macs and OrderCup technology and capabilities. We work seamlessly with Shopify, multiple leading carriers and a host of printers on Macs! And with our best-in-class 24x7 service to match. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
Customer Service is just too complicated and repetitive - lots of better shipping apps out there. Had to go through Shopify to get emails answered and even then, when giving a precise error code never got the problem fixed. Their emails are very rudimentary and they never really answer your questions but instead ignores them.
We take customer service seriously and have tried to get in touch with you on multiple occasions over the last several months to address any issues you may have had, but unfortunately did not hear back. We have also reviewed all your past support requests and see that we have responded to every one of them within our target SLA, and that the requests auto-closed in every case because we did not receive a response from you.
We checked and assume everything is working well for you since you have been using OrderCup since June to successfully generate the several hundred shipments in your Account. We are committed to customer satisfaction and would like you to consider revising the review and rating you have left for our App. If you still have any outstanding issues, please do not hesitate to contact us. Thanks for being a valued OrderCup customer.
I'm happy for my fellow biz owners that this app works for them. My staff and I had a HORRIBLE experience with this app. We couldn't get any of our shipping labels to print, and we tried various browsers, various computers. Tech support was absolutely awful - no one returned our calls, and then in the chat window (which is a great feature...if it's staffed properly), my warehouse manager waited OVER 45 MINUTES for a response. And despite having to contact support many times, they were never able to offer a resolution. I've uninstalled this app. FYI, we're a Canadian company and we were trying to link with Canada Post which is why we wanted this app in the first place - we have a commercial account, so it would have been ideal (the Canada Post shopify app currently does not support commercial accounts - only VentureOne and we're too big for that.) Use at your own risk.
Order Cup is one of the reasons that we switched to shopify. We need the ability to print labels.
Ordercup seemed nice, but it has many glitches! We tried to edit our credit card and it wont update. Printing isn't working for us and we've had no support. I think we may have to move to a different shopping cart entirely if order cup can't get these issues resolved.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both the OrderCup's user interface and features. We work seamlessly with Shopify, multiple leading carriers and a host of printers, scales and scanners! And our best-in-class 24x7 service is there when you need help. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
Frustrated would be an understatement. It just doesn't work and the user interface is not intuitive at all. I got lost trying to make this work for the first 5 days my shop was open. After several conversations with the tech support, it still wouldn't work. It's simple: I want to print 3-5 UPS labels a day, that's it. Can't do it with this program which is trying to be more than it needs to be. I'm headed to PayPal to print my shipping labels.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both OrderCup's UI and features. We work seamlessly with Shopify, multiple leading carriers and a host of printers both on Windows and Macs! And with our best-in-class 24x7 service to support you when you need it. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
They whole sytem is gibberish and I have been getting lost between trying to understand how shopify is related to ordercup, how ordercup is related to LS Server and Endicia and Dazzle. I don't understand why I had to download 4 programs and use 3 companies to ship my products. It is very disappointing that Shopify does not have a seamless integration for shipping already setup for its own stores. THe most major disappointment in my first month of Shopify.
Really wish this app would be more intuitive and better organized. The user experience leaves much to be desired, it's extremely not user-friendly. Also no phone support.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both the OrderCup's user interface and features. We work seamlessly with Shopify, multiple leading carriers and a host of printers, scales and scanners! And our best-in-class 24x7 service is there to help when you need it. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
damage, this solution does not work with UPS ( France ) based account , please
we are looking for solution !
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of OrderCup capabilities. We work seamlessly with Shopify, multiple leading carriers, including UPS globally! Give us a try again, you won't be disappointed, and if you need help our best-in-class 24x7 service is there for you..