Orderhive Inventory Management , 171 reviews

App is very good for keeping track of inventory and orders. It doesn't offer the platform to keep track of our invoices though, but we have a bit of a special way (it's excellent if you only work with digital payments).
But most importantly, their staff is very responsive via chat, they are happy to arrange calls in order to fully understand your needs.

It works great until it doesn't, then no support. They acknowledge the problem, open support tickets that don't fix the issues. Been dealing with inventory issues for months now with no end in sight. Staff does not care.

Meets our needs. Lets us receive orders from different marketplaces and ship them.
Be warned that trial version does not let add and test sales channels.

this is the lousiest software and made my accounting cannot function because using wms Orderhive. When during integration, orderhive promised us to put all information in order. But it made my account cannot close it properly since Sep 2022. We keep calling them but no reply and said Setu can help. Called Setu but pick up call. terrible service and asking for refund.

Have been using orderhive for at least a year. It makes orders and stock management much easier, but there are still some syncing issues with Xero. Even if there are small problems, their customer service is good and helpful.

Things started out alright but there have been repeated failures which have greatly impacted our business. "Premium" support is hit or miss if they'll actually be available. Chat support can only do the bare minimum & in most cases has to open a support ticket. IT support is only around until about noon EST time so you usually have to wait over 24 hours for something to be fixed. This is not a good solution for high volume companies.

Awful product, unfortunately, very very very unreliable, and has constant issues across all aspects; we have had to raise tickets on problems every few days yet are continuing to be charged in full.

-PO inventory often doesn't reliably sync back to Shopify.
-Inventory duplications on numerous occasions.
-Constant syncing issues in general.
-Products archived that shouldn't be archived.
-Support can take days for resolution.
- if orders are cancelled or refunded in Shopify inventory doesn't sync back
- sometimes takes days for new Shopify products to sync into OH and a lot of time to follow up with support for resolution

We have had occasions where we are weeks with inventory in stock, raised and accepted on OH, then not syncing back to live inventory in Shopify, which means sales are lost, time is required to fix all of these issues, and this is not a once this is every single week issue.

I would steer clear; unfortunately, it could be a great product but is not; they continue charging for services they cannot offer, which is another sting! No offer of credit for the lack of functionality on endless issues!

Order Hive is the way to go if you are a startup or a business with more than one warehouse and multiple sales channels. You can automate most of the processes and save ton of time. The team there is great from start until you're set up and ready to go live. I've dealt with Jinesh who was always there to answer our questions. They've setup a demo call to show you around and try give you examples that work with your business so you can see the potential. After you decide to go with them which I highly recommend, you'll have 2 free On-boarding calls to help you set up everything and go live. I've had mine with Atulya who was very professional and helpful. She helped me set up some automation which I was struggling to do. I recommend this to any business and promise you that the time you save on the processes is way more than what you'll be paying monthly.

Extremely disappointed with the new version. Now they forced us to use the new version which is very confusing and simple task take much more time to complete. In addition, I've been adviced that ZPL support will be switched off so I can't print on Zebra printer anymore. I got a suggestion to use PDF 4X6, but each label is generated on A4 size. Got the following reply: "Our tech team looked into the issue and concluded that it's the label that is being generated from your carrier's end i.e. DHL. We get a A6 label embossed on A4 size sheet from carrier's end.".

Now I have no other choice than to find an alternative and warn you about the limitations.

I'm extremely disappointed as the old system was working perfectly for over year.

I have reviewed several inventory management and order management systems for Shopify and have to say that this is the one with best cost-benefit ratio.

Modern UI and a good overview makes it easy to navigate through all functions.

I only had issues while defining my own invoice (extra cost) as I had to submit three times errors in the invoice.

All in all they have a good customer service as usually there is a representative within 24 hours and if chat is active even within 15min.