Reviews (199)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.

August 15, 2020

this is just the best app ever worth the cash, the installations are super easy and user friendly keep up the good work.

kasifooddelivery
South Africa
28 days using the app
May 15, 2016

App works well however, the html code shows in the email. Followed instructons directly as given, but very nice app..

Yourturnkeystore 101
United States
Over 1 year using the app
Edited December 22, 2018

This app is great and a necessity for any online store. It helps take care of order cancellation request that arises from your customers. Shame on Shopify for not having this basic solution on their plans smh. w

Lami Fragrance
Nigeria
28 days using the app
February 19, 2020

This app gives a super functionality to enable your customers with the capabilities of re-editing/cancelling order. In a nutshell more power to your customers so that you work less. Installation is a brezze!

Azantle
India
27 days using the app
February 1, 2018

the app is good
and easy for customer

Pets Shop Co
Saudi Arabia
27 days using the app
Edited April 8, 2019

This app was great up until the last three weeks when it stopped working. I've sent 5 emails to their only customer service contact info and have received no response. Shopify has reached out to them on my behalf and still I've heard nothing. Not a word in three weeks. Meanwhile, we're losing business. I'm wondering if this company has gone out of business, as their website isn't loading either...

Café Mam
United States
About 2 years using the app
August 19, 2020

Orderify is a great app! It is really useful to me. I mostly get COD orders and often the customer refuses to accept the order at the time of delivery which adds more costing on my fulfillment. I am sure it will ease the requirement of customer service as well as provide customers the opportunity to cancel their order before the seller dispatch them. Thank you.

Bare Baggy
India
27 days using the app
July 26, 2018

Setting it up now. So far so good.

Knotty Koncepts
India
Over 1 year using the app
July 10, 2022

Just started using it but so far its really good. look foward to offering the editing option to my customers.

AMADI Jewelry
United States
24 days using the app
August 9, 2020

so far so good. just installed. lets see if this helps me decrease the headache and customer service

LIFELINE SHOP
India
24 days using the app