Reviews (199)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.

March 17, 2022

So far, I liked how easy it was to install. I also like that that customers can use this service, as part of my stores customer service.

Alexa Carys Hair Shop
United States
13 days using the app
June 23, 2020

Fantastic app and easy to set up! all the tools to get setup are right there at your disposal as well as information links.

On Point Products
Canada
13 days using the app
February 27, 2018

This is a verygood and helpful tool to make the customer thrusted experience.

Myfirst12
Dominican Republic
9 months using the app
Edited August 7, 2019

I installed this app to establish trust and provide instant customer support.
Installation is very user-friendly and the app is worth the money.
amerigodeutero.net

amerigodeutero
Australia
13 days using the app
Edited August 25, 2019

I used the app to help with checkout and cancellation issues. This app has helped me out greatly!! thanks Orderify!!

EzZBooker
United States
12 days using the app
July 7, 2020

This seems like a very logical application that's hardly for the consumers as well as saves hassle for the owner.

SipMafia
United States
8 months using the app
October 7, 2016

Worst customer service i have ever experienced and to imagine im paying them money for it.

If you need a reply to anything, dont contact them, go elsewhere!

Gearbuyz
United States
11 months using the app
August 23, 2018

Looking good so far.

The Girls Hideout
https://www.thegirlshideout.com

Swag Kart
India
10 days using the app
June 14, 2021

The unavailability of the 'Cancel' feature may sometimes turn out to be a downside to the online store. So, this app helps and is pretty convenient and easy to use for both in-store and uploaded themes.

Panjiri Foods
India
6 months using the app
July 13, 2021

Setup was really easy and it gives my customers a better experience with the option to cancel or edit an order. I don't know why this isn't a normal feature with Shopify, but I am happy for the easy integration of this app.

Gaia Lane
United States
9 days using the app