Reviews (200)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enabling customer self-service on order cancellations and edits, directly from the "Thank You" page or email confirmations. It seamlessly integrates with Shopify, reducing customer support queries and enhancing user experience. The app is praised for its affordability and effective functionality. Merchants also appreciate the responsive support team that actively improves the app based on feedback.

Edited May 17, 2018

What we don't like about this app is that so many payment platforms do not integrate with Shopify, for example STRIPE, that we had to disable the automatic refund function and now need to manually refund all orders.

However, that is a problem that needs to be fixed first at the Shopify level. And until that happens, this app is a good option for businesses looking to give their customers more control over their orders.

Snack Hawaii
United States
16 days using the app
February 7, 2019

I started using this app. Its a good app. one can buy after trial period gets over. its worth the money.

Xamarian King
India
12 days using the app
Edited December 15, 2019

*Update*
Originally I left a 5-star review in order to get a backlink. I usually test these apps before leaving a review. But I figured a backlink sounded pretty good. It never happened, and the response I got regarding that, and the challenges with the app was "meh". This is the problem with leaving a review until the app is tested.
Full disclosure: The app worked flawlessly for me when I tested it. But a few of my customers were getting a 404 page.

At first, I was pretty frustrated with this app. I was close to leaving the opposite kind of review I am leaving now. All in all, this app works really well. I have an aftermarket theme (Gecko 3) and so far, everything seems to be working.

Black Lava Vape
United States
14 days using the app
May 15, 2019

I used this app to provide my customers with the ability to edit and cancel the orders they placed.I liked the neat layout of the settings,this made very easy to use.

notbeyond
United States
8 days using the app
Edited January 8, 2020

App allows customers to cancel orders even if you don't allow "cancel" as an option to them.

If a customer simply clicks "edit" order, the original order cancels, the customer then has to edit their order as well as go through the entire checkout process again thus allowing them to abandon cart negating the option to not allow customers to cancel orders.

Qveenstudio
United States
11 days using the app
Edited April 9, 2020

I am excited to implement this as it will allow my customers to edit their orders and choose their free pieces when they win a free accessory!

Bailey's Bling Boutique
United States
About 8 hours using the app
Edited March 31, 2020

Brilliant app, it fills the massive gap Shopify has. Order editing/cancellation without getting your support team involved is a game changer!

Diamond Skin Pro
United Kingdom
About 8 hours using the app
Edited September 15, 2019

Easy setup and works even better than I expected! I would definitely recommend. Our customers love this feature.

Brew Catalog
United States
About 7 hours using the app
May 5, 2020

Orderify is easy use and very helpful! highly recommended to those who a hassle free for taking customer request for re-order or cancel order.

Fresh Options
Philippines
About 4 hours using the app
July 15, 2020

great experience and getting nice feedback from customer i test it and works great on cancelling or editing orders

Rider Vapes
United Arab Emirates
About 3 hours using the app