Reviews (199)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.

August 23, 2018

Looking good so far.

The Girls Hideout
https://www.thegirlshideout.com

Swag Kart
India
10 days using the app
July 13, 2021

Setup was really easy and it gives my customers a better experience with the option to cancel or edit an order. I don't know why this isn't a normal feature with Shopify, but I am happy for the easy integration of this app.

Gaia Lane
United States
9 days using the app
May 15, 2019

I used this app to provide my customers with the ability to edit and cancel the orders they placed.I liked the neat layout of the settings,this made very easy to use.

notbeyond
United States
8 days using the app
March 11, 2018

Buena app vale la pena probarla

Lvxo Del Ecuador
Ecuador
6 days using the app
March 25, 2017

It is a really cool app. Easy to use and easy to install...Highly recommended..

Natures Deal
Germany
6 days using the app
Edited June 14, 2019

Seemed complicated but if you slow down, read and go through it step by step, it's actually quite easy to set up! I love it already!

ScrubHaven
United States
6 days using the app
February 2, 2017

The App works very well. Easy to install, hope it will increase my amount of orders.

Smartphoneslinq
Netherlands
5 days using the app
January 30, 2017

I just downloaded it! Awesome thanks so much!

Dejaba
United States
4 days using the app
December 9, 2018

Why isn’t this a Shopify standard? Thank you for this easy and necessary app that brings my level of service to the next step.

Live Fabulously
United States
2 days using the app
December 1, 2019

I'm completely pleased with the ease of use and the projected outcome of happy customers and "Less-Stressed" ME!

Mental Artefex
United States
2 days using the app