Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive shipping prices, variety of courier options, and time-saving automation features like automatic order importation and label printing. The customer service, particularly the dedicated account managers, is praised for their responsiveness. Despite some suggestions for improvement in its Shopify integration, the app is recognized for significantly reducing shipping costs.

March 25, 2021

I changed from a plugin with a different company and it's totally changed my life! I have a rep that i can call if my packages don't get picked up, my rates are MUCH better and the functionality with this app is just amazing. Super happy, highly recommend

COPITO
Spain
25 days using the app
Edited March 16, 2022

J'ai une bon contact avec les personnes qui sont tout a fait dévouées, la simplicité d'utilisation laisse bcp de temps pour d'autres tâches tout en restant compétitif

Kamouflages
France
Over 1 year using the app
August 26, 2020

Best costumer service by Antonio Funez, helped us with everything guiding us step by step. 100% recommended.

Gafas TRAP
Spain
24 days using the app
Edited February 7, 2022

Service client inexistant, ils sont injoignables. L'application Shopify ne fonctionne pas sur Chrome sur Mac. Et les tarifs sont moins compétitifs que leurs concurrents.

Chamaye
France
Over 1 year using the app
AUCTANE S.L.U. replied December 9, 2020

Bonjour

Désolé pour les inconvénients un de nos agents vas vous contacter dans les plus brefs délais afin de résoudre cet incident

Packlink Team

February 24, 2021

Me ha atendido Antonio Funes y ha sido muy atento. De momento la aplicación parece bastante intuitiva.

Monica Ecco
Spain
23 days using the app
Edited September 4, 2020

Servicio al cliente muy bueno, perfectamente guiado por Jesus que me asesoro en todo el proceso. Gracias

MYA ALMIRANTE
Spain
22 days using the app
September 13, 2021

App molto facile ed intuitiva da utilizzare, servizio di assistenza molto rapido e competente. Sicuramente tornerò a riutilizzarlo appena riprenderò le campagne

OLIO CIAVATTA
Italy
22 days using the app
February 25, 2021

Very easy to integrate and then to use. Managed to get up and running in less than 20 mins. Had a call to make sure everything was ok from a member of staff and my packages went off without a hitch same day. Prices are good too.

Yililo
United Kingdom
22 days using the app
March 9, 2021

Integrazione con Shopify molto semplice una volta capito il sistema, per questo ringrazio di cuore Brunella Esposito, mia responsabile account in Packlink Pro, sempre gentile e disponibile, ma soprattutto molto veloce e preparata in ogni circostanza. Il valore umano, di cui spesso ci dimentichiamo, è quello che alla fine fa la differenza!
Grazie Brunella, ti considero a tutti gli effetti parte del mio team!

STEREO BOX
Italy
22 days using the app
March 3, 2021

Viele unserer Kunden sitzen in den USA. Bis Ende 2020 haben wir diese über Transglobal Express beliefert. Die Versandzeit war jedoch immer sehr lang. UPS selber konnte uns keine guten Konditionen anbieten. Über Packlink versenden wir fast nur noch über UPS. Wir sparen wir Portokosten und die Versandzeit hat sich deutlich verbessert. Zudem konnten wir auch noch Zeit einsparen, da die Pakete jetzt bei uns abgeholt werden und niemand mehr zur Post fahren muss. Bei anfänglichen Einstellungsproblemen war der Support sehr hilfreich und immer schnell zu erreichen. Wir können Packlink nur empfehlen !!

ClayClaim
Germany
22 days using the app