Reviews (950)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.
Refine
-
By rating
Muy amable el personal que me ha atendido, escribo y al momento me responden o llaman. Excelente la integración con mi tienda de Shopify!
Great app. I exchanged with Hubert and loved it !!! He helped me settle everything. Now all is working fine.
Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.
Thank you for you review.
You can try to uninstall our App and install it again this will solve your issue. Cause we suppose that you change your plan after the installation fo the App.
We are trying to reach you. Please let us know by mail on business@packlink.com the best time for you to have a call and we will solve your issues.
Regards
Packlink Team
Trato muy cordial, precios muy competitivos. Te llaman y te explican todo el funcionamiento una maravilla, La chica ( Julia) que me llamó muy amable y educada me orientó muy bien en todo, muchas gracias.
7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in size when our ecommerce sells 10gram phone stickers. It is obviously a mistake but they wont do anything to fix the mistake besides sending copy-paste generic answers. I am DONE with Packlink. Worthless team, worthless service.
Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team
Es muy sencilla de usar y super cómoda, se integra perfectamente con shopify y te facilita mucho el trabajo.
Molto comodo! Si ha a disposizione una vasta gamma di corrieri senza sottoscrivere nessun contratto. I prezzi sono molto vantaggiosi.
Very unhappy with the service, but didn't find a better replacement. Sometimes works great but when there is a small issue the customer service doesn't help, first they are not available, then when I rich them out they do nothing. Worst is the website doesn't offer accurate information, I got an update that the package is in transit when it got returned. I guess it depends on the carrier, some are more reliable than others, but when I have the bad luck of a bad carried the Packlink customer service is dreatfull.
Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue.
Best regards
Packlink Team
Comecei a usar a app a pouco tempo e até agora correu tudo bem. O atendimento ao cliente é excelente e super rápido, a Katia Fernandes é super prestativa e atenciosa.
5 estrelas
Son unos estafadores!! Si realmente quieres evitar problemas y ahorrar en tus envíos no utilices esto. Te cobran unos sobrecostes desproporcionados sin previo aviso por 1 centímetro de caja que no es real (siempre utilizamos las mismas cajas) Primero puse una reseña de 5 estrellas pero era demasiado pronto, al final con tantas penalizaciones se pierde dinero. Estafadores de manual, eviten usar esta app!!