Packlink PRO Shipping Platform , 909 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive shipping prices, variety of courier options, and time-saving automation features like automatic order importation and label printing. The customer service, particularly the dedicated account managers, is praised for their responsiveness. Despite some suggestions for improvement in its Shopify integration, the app is recognized for significantly reducing shipping costs.
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Doy 4 estrellas porque tuvimos un problema al volcarlo con shopify, pues los envíos no cargaba, no se generaba las etiquetas y no cargaba la pagina en uno de los días mas clave para los envíos. Hemos avisado y al día siguiente una chica simpática y comprometida llamada Julia me ha atendido y por el momento solucionado el problema. Por lo demás si sigue funcionando como hasta ahora es genial.
Veramente affidabile. Ho avuto qualche problema di gestione di logistica, e non solo Angelo Mattino mi ha contattato per email, ma mi ha anche chiamato direttamente sul mio num di telefono per darmi risposte dirette e utili per risolvere al meglio la mia situazione. Non riuscivo a creare alcune spedizioni, e tramite a Team View, Angelo mi ha dato maggiore assistenza direttamente sul pc. MEGLIO DI COSì non potevo chiedere. Appena mando una mail per qualsiasi esigenza, sono sempre disponibili. Grazie Angelo, e grazie Packlink.
Grazie a Ciro Improta per avermi chiarito tutti i dettagli su packlink. Servizio e velocità top! Prezzo eccezionale ed efficienza di prim'ordine! Grazie davvero
The worst customer service i have ever experienced in my life!!!! My customer made an order and just the delivery its self costed £20 as he wanted it express delivery. I find out that apparently the delivery company did not have the information regarding my delivery (I don't know if this was Pack links fault or not) which then led for them to pick it up late, then the 1 day express delivery turned into 7 days. My customer obviously cancelled the order and was not happy. I then tried to contact pack links customer service department via the chat to sort out the cancellation/ diverting the parcel back and they either ignored my messages or took 24-48 hours for an automated random message that didn't answer any of my queries or concerns. The customer service department (or the person i had at least) does not care or want to help. It feels like, after they have taken your money that's their part done. I requested my case to be passed onto someone else but that suggestion had also been ignored. I really do not recommend using pack link - you spend more hours trying to sort out the deliveries yourself and is a complete waste of time. Overall for this one delivery I have been on messages or on the phone for over 4 hours and still not got to the end of it. On another note - they have taken money out of my account without notice or any information to why they are doing it, and I'm still waiting for a reply... assuming I will have to wait another 24-48 hours time due to the lack of care from this company. 1 Star in generous!
Thanks you for your review. We apologise for the issue with your shipment. Please could you comunicate us the Packlink reference UN2021.....in order launch an investigation with the carrier and our support team will come back to you urgently with a resolution. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue.
Packlink Team
El servicio de atención al cliente es espectacular, se preocupan por ti en todo momento y la atención es muy personalizada, gracias Jaime por tu atención en todo momento
Impeccabile. Continuo a sceglierlo per tutto, è pratico, intuibile e veloce ad importare tutti gli ordini. 5 stelle anche per l'assistenza, ho risolto problemi e migliorato delle impostazioni in pochissimo tempo via mail o al telefono con Angelo.
Ottima app e buon servizio clienti. La uso per spedizioni con poste italiane, facile da impostare e usare. Purtroppo poi è successo che ho avuto problemi con una spedizione (andata in giacenza) e non ho più ricevuto assistenza. Una persona mi dice il pacco è in consegna l'altra mi dice che è in sede (a 90 km di distanza dall'indirizzo corretto). Ho riscritto per più chiarimenti ma nessuna risposta. Le risposte che ricevo sembrano robotiche. Unfortunately, had to update the review because the first one was peer pressured (the guy called me more than once to tell me to leave a 5 star review, even though he didn't help much). After using this platform for a while, I realized there is literally zero customer service and assistance. You have to wait ages on the chat and they close it after two words. No telephone available for calling and getting help.
Platform is good, app doesn't link with our store so we have to switch to their website to complete shipping. Support from Renata has been quick and super helpful in dealing with often problematic shipping and service from DPD.
Il servizio è buono ma se c'è un problema l'assistenza è praticamente ASSENTE. The service is good but if there is a problem the assistance is practically ABSENT.
Ho conosciuto per caso questa app, Al momento devo dire che è molto semplice esportare gli ordini da shopify ed associargli un metodo di spedizione. L'assistenza è stata rapida e dopo l'iscrizione mi hanno subito contattato per aiutarmi a concludere tutti i passaggi.