Reviews (950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

Edited January 3, 2022

Unfortunately i have to rewrite my review. Even though I Had/have a great personal consultant with packlink who helped me getting startet with it, the customer service is one of the worse i ever had to deal with - to a point that they wouldn't even answer anymore - to my latest Emails on OPEN CASES. When you buy a label with packlink and your well packed product arrives damaged, they will NOT refund your shipping costs and your product value or reshipping costs, having unrealistic requests of photographs from different angles and layers of packaging made by the customer BEFORE they open the package ... hello???? Sorry but after losing the time stone, not even doctor strange can turn back time and tell his customer to take picture before opening the package. Besides this u get the info after weeks when it's 100% certain the customer threw the damaged package away and there is no chance these pictures can be done. + you don't get that information on first hand when you talk to the support directly - there they only tell you to send a photo of the damaged packaging and 1 photo from the damaged product - the crazy requests come via email after weeks. In which scenario does someone contact an already disappointed customer after weeks to ask for a variety of pictures, apart from the fact that no customer will still keep damaged packaging and products around. TOTAL DISAPPOINTMENT and in my eyes very rude and not trustworthy

Nani Paw
Germany
4 months using the app
April 27, 2021

I used packlink for a wile now, i'm very happy with the service and latly i have an amazing account manager- Renata Primorac, she is so fast, taking care of any problem in no time:-)

einatdan
Germany
5 days using the app
March 7, 2022

Packlink é una piattaforma super utile, credo per me che sono appena iniziato il mio shop online sarà una risorsa fondamentale. User-face della app é super intelligente e semplicissimo da usare, riesci ad arrivare ai prezzi di spedizioni davvero bassi. In più la Customer service, il mio contatto era Brunella, é stata super informativa e chiara. Mi ha aiutato a creare e spedire un ordine di prova, dando anche alcune suggerimenti strategiche per il mio shipping policies. é sempre disponibile e molto affidabile. Sono veramente sollevata di aver trovata questa sistema e consiglio a tutti!

sabiria
Italy
5 days using the app
August 30, 2021

Buena opción para envíos . Contenta con la app, especialmente con la gran profesionalidad de Jaime!

KHLOE JOYAS
Spain
5 days using the app
April 21, 2021

Con la guida di Eleonora Tacchi, ho potuto provare buona parte delle funzioni di Packlink Pro in poco tempo. Grazie del supporto .

Gugliglelmo Musitelli
Italy
5 days using the app
May 20, 2020

perfect option with super rates and easy handling
i give 5 stars because it helps me to find the easy way for all options world wide thx

LiiLU
Germany
5 days using the app
October 19, 2021

Descargué la aplicación, me registré y al poco tiempo recibí la llamada de Jaime, una persona encantadora que me ayudó con todas dudas que tenía sobre la aplicación.
La verdad es que eran pocas, ya que la aplicación es muy intuitiva y sencilla, te permite gestionar los envíos en pocos clicks e imprimir las etiquetas.
Totalmente recomendable la descarga y uso de esta aplicación.

FuelDongle.es
Spain
5 days using the app
June 25, 2021

Je vais essayer d'utiliser Pack link pro, la commerciale a été très sympathique. Nous espérons continuer à travailler avec eux

cerise-paris
France
3 months using the app
February 8, 2022

Molto semplice ed intuitiva, il collegamento diretto a shopify permette di saltare vari step di compilazione e rende tutto molto veloce. Super disponibile l'account manager Brunella Esposito per chi avesse bisogno di chiarimenti ed accompagnamento nei vari passaggi per settare tutto. In generale molto consigliato.

AZ Card & Games
Italy
4 days using the app
Edited March 10, 2022

No la recomiendo para nada, para 2 problemas que he tenido no han solucionado nada, para esto es casi mejor trabajar directamente con la empresa transportista. Los precios son mas altos que otras compañías similares.

Olympi Inclinationes
Spain
4 months using the app
AUCTANE S.L.U. replied March 10, 2022

Hi,
We are sorry to hear about your bad experience.
We will contact you via email to discuss this further with you and find a suitable solution.
Apologies for the inconvenience caused.

Packlink team