Parcel Panel Returns &Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (543)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for improving the returns process, noting its user-friendly interface and easy setup. It features customizable returns and exchange options, and a seamless integration with Shopify's shipping/returns policies. The customer support is frequently praised for its responsiveness, especially during holidays and late hours, with special mentions of team members Donna, Jessca, and Kath. This app is valued for its robust features and exceptional support, enhancing both customer satisfaction and operational efficiency.
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We have only tested this app so not used it live yet but have to say we're really impressed with its functionality and their support is super responsive and helpful.
Okay, 2 words to describe this app: SIMPLY AMAZING
I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
I have only just installed this app and so far it is exactly what I wanted and needed for the store. The setup process is very easy and everything can be customized as you want!
Excellent service. From start to finish, everything was handled efficiently and quickly
I would definitely recommend this app!
Seamless integration.
Just started with this on two stores. I haven't had a chance to use it yet. Would be nice if there were automations to obtain supplier return approval, automatically process returns and exchanges without human interventions, but this is pretty awesome for a free app and the customer service is fast, accurate and helpful.
It's just perfect for now! I hope it continues this way. It's fast, efficient, very polite, and free! Don't keep searching; this is the right app :)
I just started using the app, so far so good, I think its very easy to use and set up :)
Donna was also really kind and helped me with something promptly - thanks for the support! :)
Very helpful and friendly!
This app is freaking awesome and it won't cost you a dime! To begin with, the ability to customize return reasons and even include pictures is something that shopify seriously missed out on. And if that weren't enough, they also give you the option to offer exchanges and store credit as refund option to your customers. It's like the icing on the cake! And as if that weren't enough, this app is the secret behind hassle-free returns handling, freeing us up to tackle the truly important stuff.
Dear D BIAS Team,
This is Sunny, we are committed to building a high-quality app for DTC merchants to automate their return and exchange services, and we will continue to update the core features of the app, including automation, and carrier integrations at breakneck speeds in anticipation of bringing more value to DTC merchants!
Best wishes,
Sunny|ParcelPanel Team
Appena scaricata, il supporto tecnico ottimo! risolto un problema i due minuti! Grande!!