Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Reviews (558)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns process, enhancing customer satisfaction and operational efficiency. It is praised for its easy setup, customizable features such as tailored returns, exchanges, and integrated policies. The app's reliable performance and seamless Shopify integration are also noted. Exceptional customer support, with staff members like Donna, Jessca, and Kath, is frequently highlighted for their responsiveness during holidays and off-hours.

May 18, 2024

I ask Donna to remove the parcel Panel Branding from my Parcel Panel App and she did it in less than 2 minutes. So good

happybuyday
France
29 days using the app
May 23, 2024

Very nice app! Very Easy to use.

MIMINKO USA
United States
5 months using the app
March 20, 2024

This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes.

Turns out, not only is this a good app to use but their customer service is great too.

Terrell's Corner
United States
4 months using the app
August 26, 2024

Service au top!!!

SMART WAVE Products
France
1 day using the app
June 25, 2024

Swift response and helpful

Saint Loe
Australia
3 months using the app
June 29, 2024

Everything has worked great and the support is fast. Glad I fpund this app! :)

Koiratarvike Haukkula
Finland
19 minutes using the app
May 12, 2024

I really liked the app, which makes exchanges and returns a lot easier.

Espinela Loja
Brazil
About 1 month using the app
October 17, 2024

they seem okay

TrendLifted
United States
7 minutes using the app
October 7, 2024

Great support, very reactive

Little You
France
24 minutes using the app
June 20, 2024

Prompt response when contacted. I especially like the free plan as a new store owner!

TaleezDeals
Trinidad & Tobago
11 minutes using the app