Reviews (203)

Overall rating
4.3
Counts per rating level
  • 73% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient shipping process, particularly praising its easy label creation and seamless Shopify integration. They appreciate the user-friendly interface, diverse carrier connections, and effective handling of returns, enhancing e-commerce logistics. The reliable app performance and responsive, 24/7 customer support are also frequently commended, making it a favored choice for businesses focused on shipping and logistics.

September 29, 2020

I put 4 stars because I'm having trouble with the configuration but the app developers are helping me solving the issue. Great app in general.

Maska
Canada
Over 1 year using the app
AfterShip replied September 30, 2020

Hello,

Thank you for your cooperation.

We have reached out to you via the email so that we can resolve the issue completely.

Kindly, respond to the email so we can help further.

Regards,
Mukul

December 10, 2020

I have a great user experience with your prompt customer support. They are always there just a few minutes of waiting!

LeisureField
Philippines
29 days using the app
November 4, 2023

Nallnee has provided me great customer service and hope to work with her again

Essentialist Travel
United Kingdom
25 days using the app
Edited January 23, 2022

Can hardly solve problems, there are many customer service personnel online, however, it was just politely catering around most of time. The whole problem solving process was very time consuming, not substantially move forward. I'll uninstall this app soon. Please be careful to use it.

Fairiland Outdoor Technology
Canada
10 months using the app
April 6, 2021

Great app for shipping labels and even different shipping rates.................................................

lingiadore
Germany
21 days using the app
July 6, 2017

Easy to use. Be sure to ask your provider for API.

Peter Jo Kids
Portugal
10 months using the app
October 29, 2021

Good free platform to process shipping with shopify! It can sync data with shopify and service support is good!!!

Premium Co Groceries
Australia
17 days using the app
January 30, 2022

I haven't been using the app long, but support has always been quick to respond and get me sorted out through the chat. It's generally easy to use (as long as you know your shipping terms) and I love that it's built using the same visual front end as shopify - makes it feel more natural to use. I've connected the app to my UPS account and it's been saving me a ton of time.

Likely Tale
Canada
17 days using the app
November 30, 2023

Customer service on this app is great! They are patient and polite, and really take the time to help newbies navigate the app! Highly recommend!
5 stars to Neha!

acup-acuppa
United States
14 days using the app
May 30, 2017

Good when it works we get so many errors and have to pay more and ship using another program

Hawkinsfootwear
United States
About 1 year using the app