Reviews (202)

Overall rating
4.3
Counts per rating level
  • 74% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies shipping tasks and label creation directly from the dashboard. It supports multiple carriers, enhancing shipping flexibility and streamlining order fulfillment. The customer support team, including members like Harvinder, Aditya, and Neha, is praised for their responsiveness and effective problem-solving skills. The app is noted for reducing manual work and saving time, benefiting merchants globally.

July 13, 2021

Super easy to use and the support staff are very helpful and very responsive. This app does everything I need for my store and goes above and beyond.

My M's Hair
United States
6 days using the app
Edited November 14, 2020

Hi.. I need help with setting up my store
Needs help to track..
I dont know how to setup postmen .. needs help

shopwishi
Bermuda
5 months using the app
September 13, 2021

amazing customer service, I'd recommend to anyone I know, also everything about the app is perfect, just overall love the app tons

Alliance Fitness Gear
United States
4 days using the app
May 28, 2021

Friendly user, easy setup. Easy to connect with Canada post account. Next step is setup with Zoho inventory

LP Apparel
Canada
4 days using the app
April 25, 2022

I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.

Cremation Urns
Australia
About 2 months using the app
AfterShip replied April 26, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.

Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating.

We regret the inconvenience caused to you.

Regards,
Team Postmen.

April 3, 2018

Poor service, very slow at responding. Cancelled service, they kept charging.

Laptoppartsatp
Canada
About 2 months using the app
September 27, 2021

Unable to set up a courier account with them, and did not get any updates from the support team within two weeks.

Fangyan
United States
3 months using the app
AfterShip replied September 27, 2021

Thank you for sharing your feedback with us.

We have investigated the reason for the issue that you had raised related to the setting up of your USPS account.

Upon investigation, we found that the issue that you were facing was because your credit card was declined by your bank as confirmed by our partner. Hence, we request you to contact your bank to get the restrictions lifted from your card or alternatively you can make the payment with another card to set up your USPS courier account.

Rest assured that you are our valued user and we will ensure that you have a great experience with our app.

Regards,
Neelima Aggarwal
Team Postmen

July 24, 2018

nice app.....can ….. be use for shopify return

Yaadleen
India
3 days using the app
December 19, 2017

The response from support is not the issue here. I am giving this app a rating of 2 for the following reasons.

I think the concept of the app is great for a business that is designed to send from one location or 2 locations only and use 2 or 3 different shippers.

However my business model is the exact opposite to the norm.
I have over 200 overseas vendors sending goods to Australia and each need 4 to 5 different shipping services to send there goods depending on the size and weight of each item.

This make the app very very expensive to have and use even if a vendor is not making sales at all. Every vendor with a shipper account is $10 each month. Times that by 200 vendors X 5 shippers plus the label cost every month.

If what I have been able to workout is correct that its out of my league.

My Renewable Energy Australia
Australia
2 months using the app
November 19, 2017

I have been requesting help from one of your staff members Vidhya Manjunath but she has not been helpful at all. she keeps copying and pasting the same information available on your webpage as a reply to my questions and keep closing the request status. As a customer i am not sure if i would consider postmen given the no-help replies from one of your staff members.

Thegadgetology
Mauritius
27 days using the app