Reviews (1,967)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

June 2, 2023

Taylor from customer service was so helpful! She responded with questions that I had on launching a sale campaign and got back to me in record time! She answered all of my questions and I was able to launch my campaign successfully.

Maddie & Connor Co.
United States
8 months using the app
February 2, 2021

Customer service is really great! So fast at responding! They were able to resolve my problem within the hour!

Ash + Les
United States
8 months using the app
Edited July 28, 2020

The customer service is amazing 10/10 I will definitely recommend this app to all my friends! Keep it up y'all!

TONEDDD
United States
8 months using the app
January 12, 2021

Highly recommend, Bryan was great. Dealt with some bad representatives before.. Bryan is a keeper! Thanks!

Cashin Cappers
United States
8 months using the app
December 27, 2018

This is the best app that lets me send engaging sms & mms messages to my customers. An excellent marketing tool and on a customer, by customer basis. Great and fast customer service. Great app that we definitely recommend.

Harvey Helms Beauty
United States
7 months using the app
December 22, 2022

An excellent app with fantastic customer support (thanks Taylor!). Very grateful for Postscript and this interface!

The Tea Spot
United States
7 months using the app
December 2, 2020

I accidentally deleted a keyword and Sylvia was super quick and helpful in getting it back up. Postscript has been extremely easy to use and is already bringing in revenue! The compliance and integrations are gold standard. Don't sleep on this app!

Good Fluff
United States
7 months using the app
October 7, 2022

In the first 6 months of our store being open, Postscript SMS has accounted for almost 30% of our website revenue, with only a 10% off code. We just increased 25% off, and cannot wait to see the results. Their Live Support is great for helping you get things started. Highly recommend.

Degen Health
United States
7 months using the app
September 15, 2021

Customer Service is Excellent! I've just started using this app and I have no complaints. Great to have a way to contact all your customers at once.

Relentlesz Designz
United States
7 months using the app
May 6, 2019

Owners/Support are super sharp people.
The app itself is intuitive to use with powerful segmenting capabilities.

The integration with Shopify is done really well, all customer and order info can be used with confidence.

Setting up automation or one-off campaigns is straight-forward.

We've seen immediate results just from sending a couple of targeted campaigns, well worth the investment.

310 Nutrition
United States
7 months using the app