Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

May 6, 2019

Owners/Support are super sharp people.
The app itself is intuitive to use with powerful segmenting capabilities.

The integration with Shopify is done really well, all customer and order info can be used with confidence.

Setting up automation or one-off campaigns is straight-forward.

We've seen immediate results just from sending a couple of targeted campaigns, well worth the investment.

310 Nutrition
United States
7 months using the app
November 6, 2020

Awesome app. I been using it for over a year and it helped make me an extra $30k in revenue. Thanks!

Goldieslot
United States
7 months using the app
November 19, 2021

This is a powerful tool. Sometimes SMS and integrations with other apps can be complicated but TBH, postscripts is way better than all the others in my opinion. It's easy to use. Great customer service. Cailee was super helpful.

Core Culture Enterprises LLC
United States
7 months using the app
January 18, 2021

Super easy to set up and the support is top notch! Great interface and really intuitive! Integrates with Klaviyo rally well!

Desserted
United States
7 months using the app
September 9, 2020

Great app! Love the interface. Great for automation. Highly recommend for anyone who likes high open rates! - Jeff, CEO

GIMME Beauty
United States
7 months using the app
August 15, 2023

We have LOVED working with Postscript! It is easy and intuitive to set up campaigns and automations. We have made our SMS channel more conversational and lucrative since our switch to Postscript. Our CSM Travis is always so on top of our account and comes with helpful recommendations and data. Definitely the best CSM out there. We also had a fantastic onboarding team who set us up, Jared and Kaci. In summary, 10/10 and full 5 stars for Postscript!

Brave Books
United States
7 months using the app
November 18, 2020

We just installed this app and it is working like a champ! Easy to use and the customer service was very quick to respond to your comments. Shout-out to Bryan for the great customer service!

Harper & Teal
United States
7 months using the app
Edited January 28, 2021

What I love most about PostScript is they don't charge extra fees upfront for shortcode service. This was my determining factor for returning to the platform. So far I'm loving this app. Seamless and easy to use. Contacted customer service regarding an issue with credits, they went above and beyond to assist with my needs. This will keep me as a loyal client. I appreciate their willingness to assist even in off hours!

Coloured Raine Cosmetics
United States
7 months using the app
July 22, 2020

I've been dealing with Zev mainly, he provides excellent customer service and I initially thought it is his app as he replies so quick and wants to genuinely resolve any issues asap. The app is awesome. Very affordable. Great chat support. I highly recommend it.

Peppy Co
Australia
7 months using the app
August 11, 2020

Best SMS tool for Shopify and really helpful support and service! If you're in need of a way to get started with SMS, look no further.

KIZIK
United States
7 months using the app