Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

February 2, 2021

Some of the best customer service I have received when beginning a new app! The chat support is quick and very helpful. They went above and beyond!

NostalgicTastes
United States
7 months using the app
May 22, 2023

Great app since we started until now! Their customer support team is very responsive which is always a must with all these shopify apps!

Stella Cove
United States
7 months using the app
October 29, 2021

Excellent program, love this program the best around, they have the best popups and messages. Thank you so much!

Beside Me
United States
7 months using the app
October 8, 2020

We just started using post script and the customer service is the BOMB.COM the set up is so user friendly can't wait to watch our business take off

BrickHouse Chic
United States
7 months using the app
October 5, 2022

Postscript rocks and is the top performing channel for us every month since we launched. Kaci, Jenny, and Faith have helped in so many ways and are always thinking of new ideas. Their support team rocks!

SEEQ
United States
7 months using the app
March 24, 2024

Love them. Easy to use and the best customer service! Some of the flows can get a bit complicated to understand (for me) when doing more advanced things - cause there are almost limitless options and customizations to create the best customer experience - but that's were their incredible service comes in to help.

Nation Botanics
United States
2 months using the app
Edited May 13, 2021

We love this app and use it for all of our SMS marketing needs. It's extremely easy to use and we can integrate it with Klaviyo and other apps. The customer service is second to none. Special shout out to Sylvia and Michael from the customer experience team.

IWON organics - I'm Winning on Nutrition™
United States
7 months using the app
October 16, 2020

I used this app to help me catch my abandoned carts and it worked very well. I will continue to use this

Mawiyah Collection
United States
7 months using the app
November 20, 2020

The app has been really easy to use and setup and their customer support has been great with any inquiries I've had. Great work!

Brooke & Belle
Canada
7 months using the app
November 7, 2019

WE are just launching - so I can't review it from a profitability perspective yet. But the service in getting it set-up and functional is PHENOMENAL! I will update my review once we are actually up and running, but for now - I'm happy that getting this app is one thing I can check off my list without alot of pain and time. THANKS!!

reddropco
United States
7 months using the app