Reviews (1,965)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.
Refine
-
By rating
Super user friendly, exceptional customer service, intuitive interface, and the preview of the message shown on a phone rather than just in text format is so much fun! We switched from another platform and wish we didn't wait so long. Best out there - and now with the best pricing by far!
We're extremely happy with Postscript and how it's been performing for us. The abandoned cart series and shipping updates are working better than expected!
We asked them to cancel the subscription - instead they charged us $1,500 and won't issue a refund.
One of the great things about this app is the amount of segments and filtering they allow brands to do to contact the right group of customers. There are an endless amount of filters that you can then automate on top of, which makes the app very versatile in nature. If you learn enough of their platform, you can really customize it to the experience you want to build for consumers.
Also, not to mention, their live chat is fabulous! I have so many questions while learning the ins and outs of the system, and they make it super easy by connecting to a support agent in minutes to answer your question. Very prompt.
Everything I look for when choosing the right partner to work with on our store.
Thanks to the Postscript team and Adam for being so helpful in on-boarding me :)
I am new to Postscript but so far we love it! Kyler was such a great help answering my question in the support chat! I highly recommend joining if you haven't already!
Postscript is an awesome app. I saw a significant jump in my SMS subscribers and conversions during my first 30 days. The flows are seamless and they are done for you so it takes a lot off your table. This is a really good investment.
This app is INSANE! SMS is the future and Postscript is leading the pack! So many customization tools, and the support team is quick and helpful (shout out Shannon). This is a must!
Postscript has made our text marketing so easy. The app has nearly everything we need to run creative campaigns and automations – and when there is something we think it could do better, the team is receptive to our feedback and helps us figure out a way to get it done.
Even better than the app, the entire team is such a joy to work with. I've never worked with a SaSS provider that cares as much about our success as the Postscript crew does. They're quick to respond, thorough, and go above and beyond to make sure our experience is great.
If you're looking to venture into text messaging (or switching from a less nimble provider like we were) , Postscript is the only company you should consider.
I'm always impressed by the quality of the support team at PostScript. We recently added a second instance of PostScript to our second store and they were amazing at cloning all flows and keywords. This SMS app also has amazing results! Congrats to the team!
Customer Service is Great! Any and all questions asked, they answered quickly & did really well with helping me set a few things up!