Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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The app is incredibly user friendly. It's ready to go out of the box. I installed it but then didn't get around to customizing it for a couple of weeks. Then I discovered it was bringing in a lot of sales. By default, right at install, there are 5 flows preconfigured for you, even with engaging gifs - without making any effort to customize yet, all I did was activate these out of the box flows and they led to sales. The customer service is extremely responsive. The interface is very smart but also flexible, unlike some competitors. I'm currently testing additional apps, but so far, Postscript is the winner in all areas.
Great customer service, app provides great features for Shopify store. Helps especially with marketing.
If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst.
Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated.
We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.
I've installed this app in about two months ago, the amazing thing about it is that it's so easy to use and the most important thing is their support team they won't let you down and they will solve any problem you APPLAUSE TO THEM!
I needed a little help today and really did not expect anyone to answer me due to the holiday weekend. Not only did I get help, but they went above and beyond to make sure my experience was amazing!
I'm only on free trial, but Customer Service (Meg) was extremely friendly, quick to reply, and helpful! Makes my decision to convert to paying user even easier!
Great sms app for automated marketing & customer support (tied in with Gorgias). There's a lot of integrations built-in which makes this a super powerful marketing tool.
Great customer service and helps provide sales for my business as well as build brand loyalty. Txt Sms is super effective!
Today I had the pleasure of working with Shannon from Customer Support. Shannon went well above and beyond my expectations! Not only did she help me with my original questions, but she helped to take my Postscript app to a whole other level for my business! Their CS team ROCKS!
This app has been a dream so far. Really easy to set up automations and to run campaigns. Customer support is quick and helpful. I recommend!