Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on business, including improved conversion rates and revenue. They praise its user-friendly interface, valuable features like automations and campaigns, and easy SMS subscriptions setup. The app's reliable performance and exceptional customer service, featuring a responsive support team and live chat, are also appreciated. Its transparent pricing and superior features make it a preferred choice over other SMS marketing platforms.

Edited September 20, 2020

Customer support team is top notch! The ease of use within the platform is a huge selling point as well.

I'd recommend for anyone starting out with SMS who needs helpful tools and support. It has the ability to scale as large as you need, but stays true to its simplicity.

Zev was amazing help on the customer service end! Highly recommend!

Proper
United States
About 3 years using the app
June 1, 2020

I love everything about this app! You definitely need it to grow your text-based audience! The customer service is superb and Zev was great with my last minute need. Thank you!

Kloset Gemz
United States
About 3 years using the app
June 18, 2021

Needed help regarding my 15% pop and got the answers I needed. PS did a nice job in the chat rooms,,

CAROBOU LLC
United States
About 3 years using the app
May 9, 2020

Had an issue and reached out to Postscript support on a Saturday night not expecting a response. Was blown away that someone instantly reached out and resolved the issues within minutes. So far happy with the service. Keep it up!

AddiktBot
United Kingdom
About 3 years using the app
Edited July 24, 2020

Great customer service! Staff is friendly and helpful and honestly the app is actually working for my biz, so Im overall very happy.

pebby forevee
United States
About 3 years using the app
May 3, 2019

Our team was hesitant because we don't have a ton of experience managing SMS but the Postscript team was extremely responsive and recommended best practices that actually worked! The app is intuitive, comprehensive and easy to manage and track performance. We are especially impressed by their customer service and regular updates based on customer feedback too!

Copper Cow Coffee
United States
About 3 years using the app
June 10, 2021

Love this app, it has helped me generate sales almost immediately and keep in contact with my customers. Get it now!!

Golden Hills Boutique
United States
About 3 years using the app
October 15, 2020

I just launched with this App about 20 days ago. So far it's performing well, their customer service is top notch. Will follow up after some more time to give a more accurate assessment.

Image Beauty
United States
About 3 years using the app
October 16, 2020

Great support and fairly easy to use once you get the hang of it! SMS marketing seems to be converting well too.

Mimi Vie
United States
About 3 years using the app
November 4, 2022

WOW Meg is amazing!!! It's hard to get good customer service on message chats, and with most company chats I've often had to stop the conversation to confirm that I'm speaking with a real person because it felt like the people chatting with me were not paying attention or reading my full replies. Completely opposite experience with Meg. She understood what my concern was right away, asked for the relevant information needed, and also looked up my account on her own end to understand the full details of what was going on. She told me what she thought was happening and how she could help and also reached out to her manager to confirm her findings. She then followed up with me the same day with an update, and then again early the next morning with a conclusion on what they had found and what was going to be done to remedy the situation. I am extremely happy with the excellent customer service that we received and the solution to our problem. Thanks so much Meg!!

LIV Body
United States
About 3 years using the app