Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

August 13, 2019

I tried two other SMS apps before settling on this one for good. Customer support is super fast and helpful. The app has a lot to offer and I'm still working my way through it.

Doses of Grace
United States
About 3 years using the app
July 16, 2020

Easy to use but very powerful tool. SMS marketing is super crucial to reach younger customers. Customer service has been awesome when I reached out with issues.

Gemist
United States
About 3 years using the app
May 27, 2020

Postscript is responsible for the majority of our abandoned checkout revenue. So simple to use. And their team is incredible!!!!

Essential Blankets
United States
About 3 years using the app
June 17, 2021

Great app and pretty easy to use! I have had a couple questions along the way but always get a pretty fast response!

Birch & Bell Boutique
United States
About 3 years using the app
April 26, 2021

Every single question I asked the chat support team was answered with enthusiasm & GREAT detail! Postscript has successfully implemented every efficient measure possible, I am very excited to be a part of the Postscript Family.

Yaya Holistic, LLC
United States
About 3 years using the app
June 8, 2022

Postscript has been an excellent resource for our brand & their customer service team is top-notch! Highly responsive & super helpful.

Bella Ella Boutique
United States
About 3 years using the app
Edited September 20, 2020

Customer support team is top notch! The ease of use within the platform is a huge selling point as well.

I'd recommend for anyone starting out with SMS who needs helpful tools and support. It has the ability to scale as large as you need, but stays true to its simplicity.

Zev was amazing help on the customer service end! Highly recommend!

Proper
United States
About 3 years using the app
June 1, 2020

I love everything about this app! You definitely need it to grow your text-based audience! The customer service is superb and Zev was great with my last minute need. Thank you!

Kloset Gemz
United States
About 3 years using the app
June 18, 2021

Needed help regarding my 15% pop and got the answers I needed. PS did a nice job in the chat rooms,,

CAROBOU LLC
United States
About 3 years using the app
May 9, 2020

Had an issue and reached out to Postscript support on a Saturday night not expecting a response. Was blown away that someone instantly reached out and resolved the issues within minutes. So far happy with the service. Keep it up!

AddiktBot
United Kingdom
About 3 years using the app