Reviews (1,967)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

November 9, 2021

I use the app on a daily basis to help drive revenue through SMS campaigns and automated messaging. It has helped our business reach out goals much faster than we expected!

Briogeo Hair Care
United States
Almost 3 years using the app
February 12, 2021

love the ease of using this app, has generated some sales for me, great and speedy customer service as well!

CEL SAL
United States
Almost 3 years using the app
July 2, 2020

I have to say, I rarely, if ever, write reviews. This experience was review worthy. Zev is the BEST Customer Service & Onboard Agent I've EVER had. I've been having trouble with setting up my Postscript as it's a brand new Software i'm not familiar with. Zev, quite literally, onboarded me for over an hour, answered all of my annoying questions, and went above and beyond in his pursuit of my satisfaction. He walked me through every detail, waiting for me as I was integrating softwares, and even helped me optimize my Automations I already had in place. He then extended my trial so I can "receive the full experience!"... for 30 days. All I can say is this: the software is incredible, but more than that, the people at the company are incredible. Zev, thank you for your wisdom and charisma. They set the standard for Customer Satisfaction for me.

Exhibit Los Angeles
United States
Almost 3 years using the app
February 17, 2021

Very helpful support staff, extremely knowledgeable about their platform. Which unfortunately is rare these days.

wckdthghts
United States
Almost 3 years using the app
May 12, 2021

I'm still in very early stages of using this app, but the customer service alone has been outstanding. I will update this review as I use this app to highlight some of the other 5 star aspects.

Pony-O Hair Accessories
United States
Almost 3 years using the app
September 13, 2022

Works as intended and advertised. Good customer support with fast response time. Sends SMS integrates with Shopify.

OHM Beads
United States
Almost 3 years using the app
Edited June 26, 2020

This is one of the most important apps I have used in my lifetime, the customers service is 100! Can't say enough how much we appreciate everything Postscript does!

Positive Vibes Smoke & Gifts
United States
Almost 3 years using the app
October 13, 2020

Great app, really appreciate their constant help and support. They really be saving my SMS texts haha.

Kameleon Swim
United States
Almost 3 years using the app
January 22, 2021

Sylvia helped me figure out an issue I had super quick! thank you for the help! This app has helped my sales skyrocket and I will continue to use it.

My Three Little Hearts
United States
Almost 3 years using the app
June 17, 2022

Porshai from the postscripts team was so helpful. We where not able to log into our app and connect with customers. She found the issue and make another long in for both of our stores while we reach out to shopify to get the issue fixed so we are still able to log in and connect with client. Thank you so much for the help! It was fast and easy

ByEgreis
United States
Almost 3 years using the app