Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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Loving what we're seeing so far from this app and the team at Postscript is super helpful. 5 stars all the way!
This app has been amazing for our store. There are so many excellent features. We did use a contractor to set up our text flows. So worth it!
I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive.
This is a very rare issue related to transitioning from shared short codes onto dedicated phone numbers but we're sorry that it happened to you and that we did not notice it sooner.
We began transitioning all of our customers off of shared shared codes and onto dedicated phone numbers in January of 2021. The transition took several months, during which we: hosted an educational webinar, published blog and help centre articles, sent multiple emails and in-app messages, and our team also did direct outreach to shops that had still not transitioned near the deadline. This was a major change for the entire SMS industry, and we tried to communicate this change as clearly as possible to all of our customers.
Unfortunately, dedicated short code fees are largely determined by the mobile carriers and not by Postscript. The monthly fee to lease a dedicated short code is similar on all SMS platforms. We work directly with mobile carriers to get the best rates for short codes for our customers. We also offer free toll-free numbers for shops that do not wish to make this investment.
We've reached out to you directly to resolve this issue and have issued a refund as requested. Again, we apologize that this happened as a result of the transition to dedicated phone numbers.
We've been learning a lot about text marketing and always get quick responses to any questions or hiccups we find. Postscripts has been a great new tool we use through Shopify and their customer service is on point!
-Marketing Director
This app is amazing. The flows and segments make this by far my most effective marketing tool I've used.
We get hit up constantly by other SMS companies vying for our business, but we always tell them 'we're good'. Postscript has everything we need and more.Tons of flexibility + integrations. We have always had a great experience with my account manager and support. Great app!
I love using post-script - after moving around I came back and realized they are the best! I wouldn't change a thing about the platform.
I cannot say enough about this app and the critical role it plays for my business. As organic reach continues to decline and paid advertising gets increasingly competitive, having a direct connection to my customers and potential customers is absolutely critical, and Postscript has been the perfect solution.
Some of the features may seem a little daunting at first glance, but the support I have received from Shannon, Sean and other Postscript support staff has been nothing less than phenomenal, and I would say the same of the app's functionality.
This is the best text marketing app. I'm definitely recommending this to all my shop owner friends to help boost their revenue. Great customer service!
This app was very helpful especially Mr. Sherrod he was amazing! swift, knowledgable and clear communication. He educated me and assist me with walking through the task I needed completed, I would like to have him assist me every time.