Reviews (1,964)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.
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Postscript was the first SMS app I used very successfully. I trialed two other major SMS platforms and was disappointed that neither had a fully functioning Klaviyo integration. I eventually came back to Postscript because it was the only one that allows you to effortlessly and instantaneously sync your klaviyo segments to your sms account and therefore seamlessly match your email messaging to your sms messaging.
I can handle everything by myself in the platform and don't have to have their team installing anything, reviewing and confirming messaging, or generally being in the way of my processes like what I experienced on the other platforms.
Plus, their customer service has been top notch, super responsive, and super helpful. SMS has become a major marketing platform for us and I'm very happy to be with Postscript
Customer service did good work giving me some directions when I was having trouble with the API. Really helpful CS service
Normally they're closed on weekends but I was able to get in touch with Adam Turner at 8am on a Saturday! He was in such great spirits and after explaining to him the problem it was rectified in less than 5 minutes. We're opening today and wanted to use to service so it freaked us out when we ran into the problem at 3am and couldn't figure out the Billing issue.
Thank you so much again Adam T!!!!!
Excellent app for SMS marketing, very helpful customer support as well! Had an issue with customer facing popups and was able to resolve it without having to tweak our coding
I'm very new to this platform, and I had questions about creating a unique acquisition keyword during the free trial period (the only thing not allowed during the free trial). Kyler was able to help me in a jiffy. Loving it here so far.
Super seamless platform and responsive customer support! Everything was easy to set up and integrate!
Awesome App! Easy to use and customer service is awesome. Grew from 1000 to 12,000 subscribers with the easy “Grow List” option. Awesome!
I tried this app out for the free 30 days & it was obvious it would pay for itself. My results were great. Super pumped to add this type of marketing to my business plan. I have loved how easy it is to use. Also, Bryan in customer service is awesome. He's always so quick to respond and always helps me out when I have questions.
I have been using this app for around 5 months and it has made a HUGE difference! Customer service is on point and the app itself is easy to use.
had a minor issue setting up the app (my own fault) and they rectified my issue right away. highly recommend