Reviews (1,967)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
Refine
-
By rating
customers were complaining that they coupon codes weren't working i was petrified but Taylor help me out to get things back on track. Thanks again
We have used it for over a year and we still love it!! New features all the time is very helpful and support is great as well.
Fantastic results. Fantastic interface. Fantastic support.
My favorite Shopify app by a wide margin!
Great App - easy to use and set up. Support is amazon and can teach you the ropes and answer all your questions. We look forward using SMS in our marketing efforts.
This is a VERY capable SMS marketing solution. We're a very customer-centric brand, so having the right communication tools is essential. We looked at a few competitors but Postscript just had more of the features we needed: international sending, 2-way replies, MMS, easy integrations with the rest of our marketing-tech tools, and more! The cherry on top is the customer service! They're super helpful and always there when you need them. Shout out to Shannon and Zev for being rock stars.
This is a big and effective tool to organize a community of SMS subscribers. Customer service is A+. I highly recommend Postscript!!!
I think Postscripts works great overall to accomplish our company goals. We've been really happy with how the welcome series has performed for our business. Today I had a really great experience with Bre from their customer support team about making sure guests don't abuse discount codes from our shop, she was very thorough in making sure all my campaigns had the right settings. I think the only thing I would love is more guidance on is ideas for copywriting texts, how to make things perform better, and a file resizer/optimizer in the app for photos (mine tend to be too large and it's an extra step I'd rather not have to do). But overall great app!
Still a work in progress with getting the app up and running but the customer service so far has been outstanding! Excited to be working with this company.
We are beyond satisfied with this product. It performs. It does what it claims to do unlike other apps we have tried such as TxtCart. Postscript is far superior in terms of product and customer support. The staff is friendly, helpful, generous, and knowledgeable. The app itself is extremely user friendly. 10/10. You need this.
Amazing! Has only been a month and we have seen a major shift in the way that people have been able to connect, sign up, and shop. Also, the support team is just great. Had help today (a Sunday afternoon). Couldn't be happier with the results.