Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

December 23, 2020

I'm new to this app but have already gotten excellent help from the onboarding team as well as the chat. That's an excellent sign of great things to come! Initial onboarding was fast and easy, and very clear.

Cusa Tea & Coffee
United States
Over 2 years using the app
November 3, 2020

We are a new merchant and are looking to do some SMS marketing. We decided to go with Postscript and while we have not had a chance to do too much yet, we've had a great experience with the software so far. Last but not least, we've had a good experience with their customer support as well.

Human Better
United States
Over 2 years using the app
June 4, 2021

Loving this app, it has helped me reach and stay connected with more customers. Customer service is great too. This is a must have app

Feel'N Rich Clothing
United States
Over 2 years using the app
June 11, 2020

Before downloading the app I spoke with Zev in customer service and he was very nice and professional. He answered all of my questions and gave me more info which really helped me to decide to download this app. it's perfect for my business. It has everything i was looking for in a text marketing app. also Steadman was nice and helpful as well. Great team! Excellent customer service.

Shop My Classy Closet
United States
Over 2 years using the app
November 18, 2020

Just started using it. Great customer service so far. Hoping to have a great experience after i pass the trail period.

Colourfro
United States
Over 2 years using the app
January 13, 2022

Great support from launch to ongoing scale up. They are there every step of the way. Prompt, engaging, and knowledgeable. I like the credit based system so I always know where I am on my budget. We had a bad experience with the first SMS provider we tried, but Postscript addressed every issue we had. The integration with Shopify is well-crafted so you have complete control and can do sophisticated segmentations. SMS with Postscript is shaping up to be perhaps our biggest marketing win of the year.

Auntie's Beads Direct
United States
Over 2 years using the app
May 25, 2022

Porshai was great. Fast at responding and a clear communicator. I needed to figure out how to enter a link on a sms flow. I am still learning to use postscript. It was quick and easy.

The Treehouse Toys
United States
Over 2 years using the app
July 6, 2022

Love the customer service! Kyler was SO nice and helpful, answered all of my questions, and clarified some concerns.

Dream of Diamonds
United States
Over 2 years using the app
November 3, 2021

Excellent customer service by Porshai! Answered all my questions quickly and efficiently! I love using this app so far!

Emi + Rae Boutique
United States
About 2 years using the app
June 22, 2020

Super excited to start using this app. We're early into our trial and just setting everything up. The support staff have been great - very responsive, helpful and patient! Excited to start implementing the Postscript features!

Modern Karmavore
United States
About 2 years using the app