Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

April 8, 2023

I changed to their new plan - "charge by usage" - like four days ago, to save some money because I didn't use SMS Marketing as much. I went from paying $50 a month, to being charged $987 in three days out of nowhere. I literally sent out two campaigns and have 511 subscribers.

Before this, I used this app occasionally and it went well, but this was outrageous.

Candid Society
United States
Over 1 year using the app
April 28, 2022

Love this app!! Segmenting customers is KEY TO SUCCESS!! I love the customer support also, its so nice to correspond with real helpful humans!

Alonna's Legging Land
United States
Over 1 year using the app
November 27, 2020

Really response customer service who will help you incredibly quickly. If you're running into any issues, don't hesitate to chat them.

Honeybird Weighted Blankets
United States
Over 1 year using the app
September 10, 2021

Excellent app! We just started using it and it has been GREAT! Easy to use, works well, and the customer service is excellent.

LOCA Foods, Inc.
United States
Over 1 year using the app
September 1, 2020

Awesome app for small business owners. Very easy to use and the customer service is top-notch. My customer prefer text marketing than email marketing and I had tried several SMS Marketing apps but this one is the best yet!

La'Glamour Lashes LLC
United States
Over 1 year using the app
May 6, 2020

The team at postscript is great, I've been using the app for just a few days and it's brought in a ton of lost revenue.
On top of that Zev on the support team has been there answering my questions for every hour of the day to my 100+ questions.

If you're not doing SMS you're leaving money on the table.

AffinityMedwear
United States
Over 1 year using the app
Edited June 23, 2021

Slyvia was the best! She took no time to get what I needed done! Super sweet and works even faster!

LA Clothing LLC
United States
Over 1 year using the app
March 16, 2021

Amazing support team, fast and always reliable.
Does exactly what it says it does.
Has been very helpful!

Itty Bitty Toes
United States
Over 1 year using the app
July 13, 2020

PostScript team has been on point!! They really focus on their product and customer support. Every time I needed help they were quick and very detailed regarding troubleshooting the issue.

Verve Coffee Roasters
United States
Over 1 year using the app
February 6, 2024

We launched our online shop about 1.5 year ago and recently ventured into SMS marketing. After researching various apps, Postscript stood out as the most reliable choice. As a beginner in campaign building, I often have questions, but Taylor from Postscript's support team is consistently helpful and resolves my questions. What sets Postscript apart is their commitment to ethical practices, ensuring compliance with text messaging regulations, and their exceptional customer support.

eDart Shop
United States
12 months using the app