Reviews (1,954)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced SMS marketing tools, including automation and drip campaigns. It's praised for boosting conversion rates and revenue, and for its ethical practices in text messaging. The customer service is highly responsive, with representatives Taylor and Meg receiving special mention. Regular updates and a clear pricing model are also appreciated. It's recommended for businesses seeking to improve customer engagement via SMS.

October 26, 2020

Great costumer service! They were able to address any issue and provide great memes. Would recommend

KKW BEAUTY
United States
About 1 year using the app
August 10, 2022

Okay, so let me tell you about Faith! She is a total rockstar. I have contacted support teams from Facebook, Shopify, Smile rewards, and Postscript all in the past 3 days and Faith by far has been the most helpful, knowledgeable, and informative! She dove into my text discount issue and helped me diagnose the problem. I'm so glad she was my customer support agent!!

Copper Rose Boutique
United States
About 1 year using the app
May 21, 2021

This app has been a game changer for our business!! It has been very easy to set up and use. Postscript is a must have for your business! Michael helped me with some issues I was having due to my own errors, and he was so helpful and kind!

Pistols and Pearls
United States
About 1 year using the app
January 10, 2020

Absolutely fantastic SMS app! Within 12 hours of installing we generated over $1000 with just a mobile pop up!! Haven't even gotten the rest of it set up yet. Very excited and grateful to find postscript!

Jawzrsize, LLC
United States
About 1 year using the app
July 27, 2022

Sandy Q. is AMAZING! Your knowledge, speed, and recommendations to help me improve my automations and connection to my customers just "wowed" me! She is the exact professional needed when working to improve your business.

DRESSCODE Boutique
United States
About 1 year using the app
Edited June 17, 2021

Awesome app. It is super simple to install and configure, nice and clean interface and great functionality. If you are looking for a great SMS Marketing app, definitely this is the one to go. And super fast and responsive support team. Ran into an issue with an integration and the team got it resolved quickly and made sure all is working as we wanted it. Also the app has all the key integrations in our tech stack for our store, so it is a perfect match and highly recommended.

Tico Coffee Roasters
United States
About 1 year using the app
December 16, 2020

I am new and just getting started, but I've found their customer chat to be very communicative and helpful. They do their best to test and resolve issues. Great for small business.

Adore Adorn
United States
12 months using the app
August 24, 2020

Love Postscript, hands down the best platform for SMS. Would absolutely recommend. Great support as well!

Peachy Sunday
United States
12 months using the app
September 10, 2021

I just started using Postscript and it's already paid for itself. Excited to see the growth. Customer service is top notch (thank you Michael) and the site is super easy to use. 10/10 recommend.

By A Thread Boutique
United States
12 months using the app
Edited September 28, 2022

Updated: Tried a couple of different SMS apps. PostScript was the winner in features and support. Their live chat support is always fast to reply to help with any immediate issues. Unlike other chat support where you have to wait in a queue of 20 or more, I've never had to wait more than 1-2 minutes, if that. Fantastic app. Has all of the features you would expect. Never run into any issues whatsoever. Everything always works and runs smoothly. Their support team is topnotch! Always quick to respond and always go above and beyond to help.

Sibu Seaberry
United States
12 months using the app