Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

February 27, 2020

Easy to use, straight forward and overall a great service. The customer support is outstanding. They respond quickly and never leave a question unanswered! They are always available for help and full of knowledge on how to best run campaigns.

Ryan And Rose
United States
About 1 year using the app
February 27, 2024

It has the most advanced tools for SMS marketing. Plus, their support is kind and always help out with our questions or issues. Highly recommend

Beauty by Earth
United States
8 months using the app
October 9, 2020

Super easy to set up and integrates perfectly with my Klaviyo to continue the need for data to covert customers. This will be so helpful to cut through the email junk mail/promotions folder issue and create exclusivity to those who accept the SMS marketing!

Worth the WERK
United States
About 1 year using the app
December 29, 2022

Postscript is by far my highest-revenue generating channel aside from organic social media. It's super user-friendly and available at a great price. It also gives great insights for how much has been earned through campaigns and automations, customer LTV, acquisition rate, and more. I cannot recommend this app enough! I am looking forward to the day that a widget can be added to replace the email signups with SMS signups.

Little Bug
United States
About 1 year using the app
January 22, 2021

this app is super easy to use and the online chat support is fast and very helpful. i would definitely recommend this to my boutique friends.

Drew Marie Boutique
United States
About 1 year using the app
November 20, 2020

Love the app! Their customer service is out of this world, response takes under 5 mins and is always helpful. If you have not started SMS give postscript a chance.

honeylock
United States
About 1 year using the app
July 4, 2020

Brilliant app. So many Shopify apps sound great before you get them but then are so clunky and weird when you go to use them. This one is incredible - the installation only takes seconds and they even set you up with lots of helpful automations. Literally could not be easier.

Super helpful and fast support, too. They were even available on a holiday! I'm excited to use this app. It's so incredibly well priced, too.

My Little Mascara Club
United States
About 1 year using the app
September 17, 2020

Awesome customer service from any of their staff!! Always willing to go the extra mile to assist with all of the bells and whistles.

Dakota Chic Boutique
United States
About 1 year using the app
December 1, 2019

Love the app so far! And AMAZING customer support. It's Sunday on Thanksgiving weekend and Sean has been helping us and answering newbie questions for hours. It feels like 1 on 1 VIP support! Highly recommended.

Bishop Tattoo Supply
United States
About 1 year using the app
June 10, 2020

absolutely amazing app! as of right now our ROI is about 15X and we only had the app for a month.
As one of our most profitable app we definitely recommend it.
By the way, the customer service is amazing! Every single time we needed them they were there to assist us within minutes!
Thank you Zev and Shannon for all the assistance and congratulations on the app itself!!!!

Cali Life Co.
United States
About 1 year using the app